Lead Patient Account Registrar - Admitting
Company: St. Joseph Medical Center
Location: Kansas City
Posted on: April 10, 2021
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Job Description:
Responsibilities The Lead associate is responsible for ensuring
a smooth patient flow, quality registration, maximum Point of
Service patient collections, and outstanding customer service in
his/her area of responsibility. The Lead associate coordinates
break and lunch times to ensure coverage needs are met and
applicable employees receive a lunch break, and assists Supervisor
in managing fluctuations in volume by requesting reinforcements if
volumes are high and flexing staff if volume is low to meet
productivity expectations. The Lead associate is knowledgeable
regarding all duties within the Department he/she leads and serves
as a resource for other employees on policies/procedures. Under the
Supervisor's direction, he/she takes the lead in assuring
compliance and completion of all daily duties within the
department. The Lead associate sets the example in exemplary
customer service and overall conduct he/she relates well to
patients, visitors, physicians, other departments, management,
employees in own department, etc. Qualifications Education and Work
Experience- High School Diploma or equivalent required.- Extensive
knowledge of Patient Access required, Certified Healthcare Access
Associate (CHAA) preferred.- Exceptional interpersonal &
organizational skills.- Demonstrated leadership and management
abilities.- Extremely high degree of attention to detail.- Good
written and verbal communication skills.- Ability to prioritize.-
Good analytical & problem solving skills.- Proficiency in Microsoft
Word and Excel.- Ability to effectively manage multiple demands and
function well under pressure.We are an Equal Opportunity/
Affirmative Action Employer and do not discriminate against
applicants due to veteran status, disability, race, gender, gender
identity, sexual orientation or other protected characteristics. If
you need special accommodation for the application process, please
contact Human Resources. EEO is the Law:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Keywords: St. Joseph Medical Center, Kansas City , Lead Patient Account Registrar - Admitting, Other , Kansas City, Kansas
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