Supervisor, Fraud
Company: SPECTRUM
Location: Kansas City
Posted on: April 10, 2021
|
|
Job Description:
JOB SUMMARY
The Supervisor, Fraud Operations is responsible for the supervision
and development of employees, policies and procedures for proactive
fraud detection, prevention, and client repair. This role will
coach representatives on the keys to delivering consistent,
accurate and timely results in the performance of their duties. As
the Supervisor, he or she is expected to be the subject matter
expert and a source of information to guide employees and make
recommendations to management.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and
enhance the customer experience.
Leverage various data points and data sets to drive decisions and
understand /communicate the financial and customer impact on the
business and respective goals.
Review and manage appropriate queues to ensure orders and disputes
are processed and resolved in a timely manner.
Work across departments in reviewing transactions, troubleshooting
issues and handling escalations.
Lead a team of Fraud Specialists with focus on their development in
the fraud/risk management area and fraud loss mitigation
techniques.
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Ensure that departmental standards regarding professionalism,
courtesy and productivity are maintained.
Provide regular coaching and development to staff to maximize
productivity.
Resolve internal and external customer escalated situations.
Provide statistical reporting for leadership to communicate
department productivity and effectiveness.
Collaborate on investigations with appropriate business
partners.
Motivate staff to reach daily and monthly management
objectives.
Hire, evaluate, coach and counsel employees in the performance of
their duties.
Utilize strong and solid comprehension of fraud and risk.
Collaborate with leadership to establish performance KPIs across
the team and continuously monitor and manage team members to these
targets.
Perform other duties as requested by manager.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Education
Bachelor's Degree in related field or equivalent experience
preferred; OR related experience
Related Work Experience
6 + Years - Related work experience
3 + Years - Prior leadership experience
WORKING CONDITIONS
Office environment
Exposure to moderate noise level
Must be able to work evenings and weekends.
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Kansas City , Supervisor, Fraud, Other , Kansas City, Kansas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsLease Purchase Program - No money down, no credit checks - $1.05-1.10/mi+FSC Description: Lease Purchase: 1.05- 1.10/mile FSC 750 Bonus 1st Check - 200/week 1st 10 weeks Accessorial Pay Detention - 20/hr after 2 hours Layover - 125 if over 24 hours Stop Pay - 25/stop Company: Riverside Transport Location: Camden Point Posted on: 04/16/2021 Lease Purchase Program - No money down, no credit checks - $1.05-1.10/mi+FSC Description: Lease Purchase: br br 1.05- 1.10/mile FSC br 750 Bonus 1st Check - 200/week 1st 10 weeks br Accessorial Pay br br br Detention - 20/hr after 2 hours br Layover - 125 if (more...) Company: Riverside Transport Location: Agency Posted on: 04/16/2021 Nanny Needed For 2 Children In Weston Description: I'm looking for someone to watch my 2 boys in our home in Weston a couple days Company: Care.com Location: Weston Posted on: 04/16/2021 Virtual Assistant - Work From Home Description: Administrative Assistant / Remote Anywhere in U.S. / Up to Company: Introverted Visionary Location: Blue Springs Posted on: 04/16/2021 Home Workers Wanted: Part Time/Full Time Description: Work on your own Company: Responsive Media Location: Cainsville Posted on: 04/16/2021 Get Paid To Take Surveys (Work From Home) Description: Get paid to share your opinion by taking surveys from home Company: Responsive Media Location: Fairfax Posted on: 04/16/2021 Breakfast Attendant Description: Rise. Shine. Work Happy.SO MUCH MORE br br Property Location: br 20300 E. 42nd Street South - Blue Springs, Missouri 64015 br br Starting at 12.50 per hour. br br BASIC FUNCTION JOB DUTIES: (more...) Company: Drury Hotels Location: Blue Springs Posted on: 04/16/2021 Lease Purchase Program - No money down, no credit checks - $1.05-1.10/mi+FSC Description: Lease Purchase: 1.05- 1.10/mile FSC 750 Bonus 1st Check - 200/week 1st 10 weeks Accessorial Pay Detention - 20/hr after 2 hours Layover - 125 if over 24 hours Stop Pay - 25/stop Company: Riverside Transport Location: Rushville Posted on: 04/16/2021 Appointment Scheduling Entry Level Description: We are currently seeking work from home customer service, appointment setting, telemarketing and data entry representatives. You're main responsibility is to supply specialized guidance to our current (more...) Company: Tima Location: Blue Springs Posted on: 04/16/2021 Helpdesk Specialist (Camden Point) Description: Overview Customer service representatives help customers with complaints and questions, give customers information about products and services. By helping customers Company: Full Potential Solutions Location: Camden Point Posted on: 04/16/2021 |