KansasCityRecruiter Since 2001
the smart solution for Kansas City jobs

Supervisor, Fraud

Company: SPECTRUM
Location: Kansas City
Posted on: April 10, 2021

Job Description:

JOB SUMMARY
The Supervisor, Fraud Operations is responsible for the supervision and development of employees, policies and procedures for proactive fraud detection, prevention, and client repair. This role will coach representatives on the keys to delivering consistent, accurate and timely results in the performance of their duties. As the Supervisor, he or she is expected to be the subject matter expert and a source of information to guide employees and make recommendations to management.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Leverage various data points and data sets to drive decisions and understand /communicate the financial and customer impact on the business and respective goals.

Review and manage appropriate queues to ensure orders and disputes are processed and resolved in a timely manner.

Work across departments in reviewing transactions, troubleshooting issues and handling escalations.

Lead a team of Fraud Specialists with focus on their development in the fraud/risk management area and fraud loss mitigation techniques.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Ensure that departmental standards regarding professionalism, courtesy and productivity are maintained.

Provide regular coaching and development to staff to maximize productivity.

Resolve internal and external customer escalated situations.

Provide statistical reporting for leadership to communicate department productivity and effectiveness.

Collaborate on investigations with appropriate business partners.

Motivate staff to reach daily and monthly management objectives.

Hire, evaluate, coach and counsel employees in the performance of their duties.

Utilize strong and solid comprehension of fraud and risk.

Collaborate with leadership to establish performance KPIs across the team and continuously monitor and manage team members to these targets.

Perform other duties as requested by manager.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to quantify risk and exposure and communicate the discoveries to upper level management
  • Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
  • Ability to plan, prioritize and organize effectively
  • Ability to supervise and motivate others
  • Experience with industry wide fraud detection tools
  • Experience with researching and decision making under stressful conditions
  • Strong time management skills with the ability to problem solve
  • Ability to develop process documentation
  • Knowledge of mobile phone products and services
  • Knowledge of general accounting and billing procedures
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)
    Education
    Bachelor's Degree in related field or equivalent experience preferred; OR related experience

    Related Work Experience
    6 + Years - Related work experience
    3 + Years - Prior leadership experience

    WORKING CONDITIONS
    Office environment
    Exposure to moderate noise level
    Must be able to work evenings and weekends.


    For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, Kansas City , Supervisor, Fraud, Other , Kansas City, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Lease Purchase Program - No money down, no credit checks - $1.05-1.10/mi+FSC
Description: Lease Purchase: 1.05- 1.10/mile FSC 750 Bonus 1st Check - 200/week 1st 10 weeks Accessorial Pay Detention - 20/hr after 2 hours Layover - 125 if over 24 hours Stop Pay - 25/stop
Company: Riverside Transport
Location: Camden Point
Posted on: 04/16/2021

Lease Purchase Program - No money down, no credit checks - $1.05-1.10/mi+FSC
Description: Lease Purchase: br br 1.05- 1.10/mile FSC br 750 Bonus 1st Check - 200/week 1st 10 weeks br Accessorial Pay br br br Detention - 20/hr after 2 hours br Layover - 125 if (more...)
Company: Riverside Transport
Location: Agency
Posted on: 04/16/2021

Nanny Needed For 2 Children In Weston
Description: I'm looking for someone to watch my 2 boys in our home in Weston a couple days
Company: Care.com
Location: Weston
Posted on: 04/16/2021


Virtual Assistant - Work From Home
Description: Administrative Assistant / Remote Anywhere in U.S. / Up to
Company: Introverted Visionary
Location: Blue Springs
Posted on: 04/16/2021

Home Workers Wanted: Part Time/Full Time
Description: Work on your own
Company: Responsive Media
Location: Cainsville
Posted on: 04/16/2021

Get Paid To Take Surveys (Work From Home)
Description: Get paid to share your opinion by taking surveys from home
Company: Responsive Media
Location: Fairfax
Posted on: 04/16/2021

Breakfast Attendant
Description: Rise. Shine. Work Happy.SO MUCH MORE br br Property Location: br 20300 E. 42nd Street South - Blue Springs, Missouri 64015 br br Starting at 12.50 per hour. br br BASIC FUNCTION JOB DUTIES: (more...)
Company: Drury Hotels
Location: Blue Springs
Posted on: 04/16/2021

Lease Purchase Program - No money down, no credit checks - $1.05-1.10/mi+FSC
Description: Lease Purchase: 1.05- 1.10/mile FSC 750 Bonus 1st Check - 200/week 1st 10 weeks Accessorial Pay Detention - 20/hr after 2 hours Layover - 125 if over 24 hours Stop Pay - 25/stop
Company: Riverside Transport
Location: Rushville
Posted on: 04/16/2021

Appointment Scheduling Entry Level
Description: We are currently seeking work from home customer service, appointment setting, telemarketing and data entry representatives. You're main responsibility is to supply specialized guidance to our current (more...)
Company: Tima
Location: Blue Springs
Posted on: 04/16/2021

Helpdesk Specialist (Camden Point)
Description: Overview Customer service representatives help customers with complaints and questions, give customers information about products and services. By helping customers
Company: Full Potential Solutions
Location: Camden Point
Posted on: 04/16/2021

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Kansas City RSS job feeds