Fraud Investigator

Company: KellyMitchell Group, Inc
Location: Kansas City
Posted on: February 24, 2021

Job Description:

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.Fraud InvestigatorJob Summary: Our client has a need for Fraud Investigators to join the team. These individuals will manage all aspects of customer service including answering inquiries via phone and e-mail, investigating orders, and follow up services. Also may require research skills to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.Duties:* Receive inbound calls, average 40 per day* Investigate and determine next steps based off of information gained in calls* Complete screening for fraudulent accounts or billing* Communicate regularly with team in individual and team meetings* Utilize billing applications, law enforcement investigative and public records tools in order to detect fraudulent activityDesired Skills Experience:* Must have strong interpersonal, customer service and communication skills* Backgrounds in fast-paced customer-service oriented environment required* Prior debt fraud experience preferred* Possess at least 4+ years of customer service experience

Keywords: KellyMitchell Group, Inc, Kansas City , Fraud Investigator, Other , Kansas City, Kansas