Fraud Investigator
Company: KellyMitchell Group, Inc
Location: Kansas City
Posted on: February 24, 2021
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Job Description:
KellyMitchell matches the best IT and business talent with
premier organizations nationwide. Our clients, ranging from Fortune
500 corporations to rapidly growing high-tech companies, are
exceptionally served by our 1500+ IT and business consultants. Our
industry is growing rapidly, and now is a great time to launch your
career with the KellyMitchell team.Fraud InvestigatorJob Summary:
Our client has a need for Fraud Investigators to join the team.
These individuals will manage all aspects of customer service
including answering inquiries via phone and e-mail, investigating
orders, and follow up services. Also may require research skills to
troubleshoot customer problems. Customers may be internal or
external with requests of varying degrees of complexity. Must have
strong interpersonal, customer service and communication
skills.Duties:* Receive inbound calls, average 40 per day*
Investigate and determine next steps based off of information
gained in calls* Complete screening for fraudulent accounts or
billing* Communicate regularly with team in individual and team
meetings* Utilize billing applications, law enforcement
investigative and public records tools in order to detect
fraudulent activityDesired Skills Experience:* Must have strong
interpersonal, customer service and communication skills*
Backgrounds in fast-paced customer-service oriented environment
required* Prior debt fraud experience preferred* Possess at least
4+ years of customer service experience
Keywords: KellyMitchell Group, Inc, Kansas City , Fraud Investigator, Other , Kansas City, Kansas
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here to apply!
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