Multi-Unit Leader
Company: Sonic Drive-In
Location: Kansas City
Posted on: February 23, 2021
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Job Description:
SONIC is all about having fun while you work and gaining a sense
of accomplishment along the way. Not only do you work with
fantastic people, you'll get great pay, flexible hours and a cool
uniform. As a Sonic Multi-Unit Leader, you will be managing the
operations of all General Managers and employees within multiple
SONIC drive-ins. You will also be responsible for training and
supporting the drive-ins' employees to ensure we provide quality
food in a clean, safe and efficient manner so that our guests will
have an enjoyable experience at Sonic! The job duties include:
Manages, trains, and coaches Working Partners/General Managers and
conducts management orientation. Directs and assigns employees as
needed to ensure all aspects of service meet operational standards
Oversee multiple drive-in employees and management in performing
all duties in the Basic Stations (Fountain & Frozen, Dresser, Front
Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep,
Carhop, Skating Carhop and if applicable Drive-Thru) as needed and
depending on store volume, during a shift to ensure the preparation
(portion control), temperature, packaging, appearance,
presentation, taste and service of all menu items meet operational
standards. Adheres to and monitors management compliance of the
drive-in employee handbook, policies and practices. Takes
appropriate action to address employee issues and policy violations
and immediately reports all employee issues, complaints and policy
violations to his/her immediate supervisor. Reviews employee and
drive-in management work schedules in a timely manner to ensure
continuous ability to properly serve guests in accordance with
Sonic Drive-In policy and applicable law. Monitors multiple
drive-in cost control procedures for food, labor, paper and
inventory. Takes immediate corrective action when necessary.
Monitors performance of vendors. Takes immediate corrective action
when necessary. Audits drive-in employment-related records and
payroll records. Reinforces the importance of placing guest needs
first to drive-in management on a consistent basis. Responds to
escalated guest requests and complaints in a respectful manner.
Takes immediate corrective action when necessary. Recruits,
interviews and hire management team members to achieve proper
staffing levels. Approves compensation levels of drive-in employees
and managers within company guidelines. Prepares all necessary
operational reports for multiple drive-ins. Develops appropriate
action plans to resolve unfavorable financial and/or sales trends.
Develops and implements a marketing plan for region.
Keywords: Sonic Drive-In, Kansas City , Multi-Unit Leader, Other , Kansas City, Kansas
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