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Support Specialist

Company: Skilled KC Technical Institute
Location: Kansas City
Posted on: February 23, 2021

Job Description:

The Student Support Specialist reports to the CSO of Skilled KC while providing student and administrative support to the Student Success team. Specific Responsibilities Include: * Counsels and confers with students interpreting and providing program procedures, policies, goals and objectives, technical guidance and problem resolution; directs students to appropriate program advisor for further program guidance. * Coordinates and administers program activities and student support to enrolled and prospective students, such as information sessions, graduation receptions, and student orientation.* Assists in the identification of target groups student recruitment on and off campus; makes visits to appropriate groups implements internal systems and materials for delivery of student support services.* Initiates, develops and sustains strong positive relations with program coordinators and department chairs to ensure achievement of the mission and goals of the department and institute.* Assists with review of college student support initiatives to ensure student, faculty and administration needs are met.* Assists with development of goals and objectives for the student support unit, in support of the college strategic plan.* Maintains student records on database, creates and provides reports; provides contact point for enrolled and prospective student information. * Develops or assists in the development and production of program advertising, promotional flyers and related recruitment initiatives. * Implements student recruitment initiatives and participates in the evaluation of such initiatives.EDUCATION AND EXPERIENCEEducation:--Bachelor's degree preferred but would consider an equivalent combination of education and/or experience that demonstrates possession of core competencies.Work Experience: Minimum two years' experience in higher education or adult learner programming positions with progressively increasing responsibility. Travel: This position requires no business travel. QUALIFICATIONSQualified incumbents for this position must be highly motivated, capable of self-direction, and able to work collaboratively in a teamwork capacity.--Incumbents must exhibit a keen sense of responsibility and enjoy working with multiple demands, shifting priorities, and constant change.* Anticipates and meets demands with flexibility and good humor.* Acts with diplomacy and tact.* Builds rapport in an open, friendly, and accepting way.* Builds constructive relationships with people both similar and different to themselves.* Knows strengths, weaknesses, opportunities, and limits.* Excellent verbal and written communications skills. * Strong organizational skills and ability to multi-task.* Strong computer skills and the ability to learn new applications and complex features as needed.* Well-developed judgment and critical analysis skills as it relates to the job.* Strong team player.* Highly ethical and committed to the values of the Foundation and maintenance of confidentiality.* Working knowledge of social media: Twitter, Facebook, LinkedIn, etc.

Keywords: Skilled KC Technical Institute, Kansas City , Support Specialist, Other , Kansas City, Kansas

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