Customer Service Specialist

Company: Aerotek
Location: Fort Leavenworth
Posted on: February 23, 2021

Job Description:

Description:A Recruit Specialist primary function is to communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. Promotion of AFB Recruit Program requires a strong knowledge of military branches of services, recruiting, and recruiters, which results in new account openings for recruits by a Recruit Specialist. Principal Accountabilities: Communication with military recruit and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program, the bank and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) determined by Recruit Department Manager according to position level and gross account totals. Accept and respond to incoming military recruiter and recruit communication (telephone, email, and letter) regarding the Recruit Program, the bank, and bank products (accounts and convenience products). Perform account opening and account maintenance (via Livecycle and Navigator). Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits (Salesforce research, kit assembly for military recruiters and recruits). Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters). Other related duties as assigned.Skills:customer service, Customer Service Rep, Outbound, SalesTop Skills Details:Customer Service Sales OutboundAdditional Skills & Qualifications:1+ year of customer service experience Sales experience preferred but not required Banking experience preferred but not required High school diploma or equivalent Professional phone skillsExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Kansas City , Customer Service Specialist, Other , Fort Leavenworth, Kansas