Lead Customer Service Advisor
Company: Jiffy Lube
Location: Kansas City
Posted on: February 22, 2021
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Job Description:
The Lead CSA is responsible for creating a Wow! Guest
experience. From the time the vehicle drives on the property, to
when the keys are safely handed back, this position is responsible
for ensuring tailored service recommendations, quality product
installation and communication of any special circumstances that
impact the overall satisfaction. This leadership role is also a
critical link to our Guest First strategy, building sales and gross
profit within the store location by using proven methods that
exceed the guest's and Jiffy Lube business needs and that realize
Heartland/Jiffy Lube's vision and strategy for guest care. The CSA
has the authority to coach, challenge and provide direction where
guest satisfaction is concerned. Qualifications: * Provides and
ensures excellent, professional "Guest First" care for all
automotive services available * Provides and ensures a positive
consultative approach during the check-in process * Ensures we
accurately capture the guest's product needs and provides updates
throughout the entire process to create a WOW experience *
Responsible for ensuring all in the CSA role understand the range
of products and services available and offers the guest options
tailored specifically to meet their preventative automotive needs *
Must be a team player that encourages collaboration; shares wins
and feedback, creates a feeling of belonging to the guest as well
as teammates. * Responsible for ensuring CSA roles maintain or
exceed sales mix target while simultaneously achieving high guest
satisfaction by building relationships and trust * Provides sales
and guest service leadership during store meetings and team huddles
* Gives impartial advice to ensure guests are aware of
manufacturer-recommended service needs are met * Will have
responsible for opening/closing the store * Deliver quality service
at all times * Carry out other duties and projects necessary for
the position * Have a valid driver's license and be able to drive
vehicles Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: Jiffy Lube, Kansas City , Lead Customer Service Advisor, Other , Kansas City, Kansas
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