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Helpdesk Support / Enterprise Service Desk with Security Clearance

Company: Artech Information Systems
Location: Kansas City
Posted on: January 15, 2021

Job Description:

Job Summary: Company: Artech Information Systems LLCPosition: Helpdesk / Enterprise Service Desk (Active Secret Clearance)Duration: 3+ months Contract (Possible Extension)Location: Kansas City, MO 64131 (Onsite) Job Description Active Secret ClearanceRequired: Security +ce, or CISSP/CASP High school Diploma or General Equivalency Diploma (GED)3 yearsUnder broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services. Contractor shall have minimum of three (3) years of customer service experience in an IT environment. Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platforms and one (1) year of experience in Remote Desk Takeover tools and usage.

Keywords: Artech Information Systems, Kansas City , Helpdesk Support / Enterprise Service Desk with Security Clearance, Other , Kansas City, Kansas

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