IT Support Specialist with Security Clearance

Company: Marathon TS Inc
Location: Kansas City
Posted on: January 15, 2021

Job Description:

Job Description Marathon TS is seeking qualified and skilled individuals to join our NGEN team. NGEN is the Next Generation Enterprise Network responsible for maintain and modernizing the global network of the Navy and Marine Corps. Qualifications High school Diploma or General Equivalency Diploma (GED) 3 Years of Experience Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. Must possess MTA for Windows OS certification Information Assurance Technician (IAT) Level II Job Description: Conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Troubleshoot, resolve, and/or escalate technical issues. Open and close tickets. Correlate events and incidents for management of Information Technology (IT) Services. Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage. Experience meeting service level goals and targets. Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. Must possess MTA for Windows OS certification #CJJOBS Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").

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