Enterprise Service Desk Specialist
Company: DISYS
Location: Kansas City
Posted on: January 13, 2021
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Job Description:
Title: Enterprise Service Desk SpecialistLocation: Kansas City,
MO (Onsite)Duration: 6+ Months Contract (Possible
Extension)Security Clearance: Active Secret/ Top Secret RequiredJob
Description:-- Under broad supervision, conduct operations in
support of the Service Desk, execute scripts, answer calls,
troubleshoot/resolve/and or escalate technical issues, open and
close tickets, correlate events and incidents for management of
Information Technology (IT) Services. -- Contractor shall have a
minimum of three (3) years of customer service experience in an IT
environment. -- Three (3) years of customer service experience
shall include two (2) years of IT ticketing system experience, plus
an understanding of Service Level goals and targets, including a
certification in a process based platform including programs equal
to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of
experience in Remote Desk Takeover tools and usage. -- Certified in
accordance with DoD 8570.01-M Information Assurance Technician
(IAT) Level II.Job Requirements:-- Contractor shall have a minimum
of three (3) years of customer service experience in an IT
environment. -- Three (3) years of customer service experience
shall include two (2) years of IT ticketing system experience, plus
an understanding of Service Level goals and targets, including a
certification in a process based platform including programs equal
to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of
experience in Remote Desk Takeover tools and usage. -- Certified in
accordance with DoD 8570.01-M Information Assurance Technician
(IAT) Level II.
Keywords: DISYS, Kansas City , Enterprise Service Desk Specialist, Other , Kansas City, Kansas
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