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Enterprise Service Desk Specialist

Company: DISYS
Location: Kansas City
Posted on: January 13, 2021

Job Description:

Title: Enterprise Service Desk SpecialistLocation: Kansas City, MO (Onsite)Duration: 6+ Months Contract (Possible Extension)Security Clearance: Active Secret/ Top Secret RequiredJob Description:-- Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services. -- Contractor shall have a minimum of three (3) years of customer service experience in an IT environment. -- Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of experience in Remote Desk Takeover tools and usage. -- Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.Job Requirements:-- Contractor shall have a minimum of three (3) years of customer service experience in an IT environment. -- Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of experience in Remote Desk Takeover tools and usage. -- Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.

Keywords: DISYS, Kansas City , Enterprise Service Desk Specialist, Other , Kansas City, Kansas

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