Contact Tracer ***Remote (Springfield-Greene County, MO)***
Company: Maximus
Location: Kansas City
Posted on: January 12, 2021
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Job Description:
Job Description Summary***REMOTE: Work from Home Opportunity***
The Contact Tracer is responsible for answering inquiries and
making outbound calls related to COVID-19 Contact Tracing on behalf
of the Springfield-Greene County Health Department. Applicants must
reside within the Springfield-Greene County Missouri area.Essential
Job Duties: * Answer incoming calls from citizens related to
COVID-19, including the general public. Make outgoing calls to
those identified to have had contact with an individual who tested
positive for COVID-19 in accordance with all performance standards,
policy and procedures, and protocols.* Transfer/refer citizens to
appropriate entities according to the established guidelines. *
Perform co-browse interactions with consumers seeking assistance
with the application process, as necessary* Facilitate the
fulfillment of caller requests for materials via mail, email, or
download.* Respond to all inquiries consistent with confidentiality
and privacy policies and refers callers to alternate sources when
appropriate.* Escalate calls or issues to the appropriate
designated staff for resolution as needed.* Track and document all
inquiries using the applicable systems.* Facilitate translation
services for non-English speaking callers according to procedures.*
Attends meetings and trainings as requested and maintains
up-to-date knowledge of all programs and systems.* Meet Quality
Assurance (QA) and other key performance metrics. * Responsible for
adhering to established safety standards.* Must be able to remain
in a stationary position for an extended period of time*
Occasionally lifts, carries, or otherwise moves items weighing up
to 25 pounds * Work is constantly performed in an office
environment* Perform other duties as assigned by
management.Education and Experience Requirements:* High School
Diploma or GED* 6 months to 2 years of experience* Must be able to
read, write, speak and comprehend English.* Strong data entry and
telephone skills; * Excellent organizational, interpersonal,
written, and verbal communication skills; * Ability to perform
comfortably in a fast-paced work environment; * Ability to
successfully execute many complex tasks simultaneously; * Ability
to work as a team member, as well as independently. * Previous
experience with computers, phone systems, and headsets preferred;*
Previous experience in customer service preferred Other
Requirements:* Must be able to work alternate schedules and
holidays. * Project Hours of Operation are Monday to Sunday 8 am -
5 pm CST Essential Duties and Responsibilities:- Answer incoming
calls from consumers including the general public, prospective
enrollees and people assisting enrollees or acting on their behalf
in accordance with all performance standards, policy and
procedures, and protocols including but not limited to the
confidentiality and privacy policies.- Track and document all
inquiries using the applicable systems.- Process new applications
for health care coverage via the telephone including building tax
household, household income, eligibility determinations,
interpreting determinations made by the Marketplace, and enrollment
into health plans. Transfer/refer consumers to appropriate entities
according to the established guidelines.- Process life event
changes, demographic updates, disenrollment requests, and special
enrollment periods as requested.- Facilitate the fulfillment of
caller requests for materials via mail, email, or download.-
Facilitate translation services for non-English speaking callers
according to procedures.- Escalate calls or issues to the
appropriate designated staff for resolution as needed.- Attend
meetings and trainings as requested and maintain up-to-date
knowledge of all programs and systems.Minimum Requirements:- High
School diploma with 6 months- 2 years of experience. MAXIMUS
Introduction Since 1975, MAXIMUS has operated under its founding
mission of Helping Government Serve the People, enabling citizens
around the globe to successfully engage with their governments at
all levels and across a variety of health and human services
programs. MAXIMUS delivers innovative business process management
and technology solutions that contribute to improved outcomes for
citizens and higher levels of productivity, accuracy,
accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud
partner to government agencies in the United States, Australia,
Canada, Saudi Arabia, Singapore and the United Kingdom. For more
information, visit https://www.maximus.com. EEO Statement: Active
military service members, their spouses, and veteran candidates
often embody the core competencies MAXIMUS deems essential, and
bring a resiliency and dependability that greatly enhances our
workforce. We recognize your unique skills and experiences, and
want to provide you with a career path that allows you to continue
making a difference for our country. We're proud of our connections
to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior
service, are a retired veteran or a member of the National Guard or
Reserves, or a spouse of an active military service member, we have
challenging and rewarding career opportunities available for you. A
committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status or disabled status.
Keywords: Maximus, Kansas City , Contact Tracer ***Remote (Springfield-Greene County, MO)***, Other , Kansas City, Kansas
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