KansasCityRecruiter Since 2001
the smart solution for Kansas City jobs

Contact Tracer ***Remote (Springfield-Greene County, MO)***

Company: Maximus
Location: Kansas City
Posted on: January 12, 2021

Job Description:

Job Description Summary***REMOTE: Work from Home Opportunity*** The Contact Tracer is responsible for answering inquiries and making outbound calls related to COVID-19 Contact Tracing on behalf of the Springfield-Greene County Health Department. Applicants must reside within the Springfield-Greene County Missouri area.Essential Job Duties: * Answer incoming calls from citizens related to COVID-19, including the general public. Make outgoing calls to those identified to have had contact with an individual who tested positive for COVID-19 in accordance with all performance standards, policy and procedures, and protocols.* Transfer/refer citizens to appropriate entities according to the established guidelines. * Perform co-browse interactions with consumers seeking assistance with the application process, as necessary* Facilitate the fulfillment of caller requests for materials via mail, email, or download.* Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.* Escalate calls or issues to the appropriate designated staff for resolution as needed.* Track and document all inquiries using the applicable systems.* Facilitate translation services for non-English speaking callers according to procedures.* Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.* Meet Quality Assurance (QA) and other key performance metrics. * Responsible for adhering to established safety standards.* Must be able to remain in a stationary position for an extended period of time* Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds * Work is constantly performed in an office environment* Perform other duties as assigned by management.Education and Experience Requirements:* High School Diploma or GED* 6 months to 2 years of experience* Must be able to read, write, speak and comprehend English.* Strong data entry and telephone skills; * Excellent organizational, interpersonal, written, and verbal communication skills; * Ability to perform comfortably in a fast-paced work environment; * Ability to successfully execute many complex tasks simultaneously; * Ability to work as a team member, as well as independently. * Previous experience with computers, phone systems, and headsets preferred;* Previous experience in customer service preferred Other Requirements:* Must be able to work alternate schedules and holidays. * Project Hours of Operation are Monday to Sunday 8 am - 5 pm CST Essential Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.- Track and document all inquiries using the applicable systems.- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.- Facilitate the fulfillment of caller requests for materials via mail, email, or download.- Facilitate translation services for non-English speaking callers according to procedures.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.Minimum Requirements:- High School diploma with 6 months- 2 years of experience. MAXIMUS Introduction Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: Maximus, Kansas City , Contact Tracer ***Remote (Springfield-Greene County, MO)***, Other , Kansas City, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.Our well-known clients are seeking Independent Contractors to provide virtual services (more...)
Company: Liveops
Location: Albany
Posted on: 01/22/2021

Flexible Schedule - Deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: De Kalb
Posted on: 01/22/2021

Crew Member - Restaurant
Description: Our Hourly Crewmembers understand that our concept is simple and unique hellip we only have ONE LOVE reg ndash quality chicken finger meals At Raising Cane's reg you get an exceptionally high quality (more...)
Company: Raising Cane's
Location: Blue Springs
Posted on: 01/22/2021


3rd Shift Packaging & Labeling Line Worker
Description: Kelly Services is looking for 2nd 3rd shift Packaging Labeling Line Workers for a Veterinary Pharmaceutical Production Facility in St. Joseph, MO. br br Job Description: br br These are entry (more...)
Company: Kelly
Location: Saint Joseph
Posted on: 01/22/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.Our well-known clients are seeking Independent Contractors to provide virtual services (more...)
Company: Liveops
Location: Cameron
Posted on: 01/22/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: Job DescriptionWe got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to (more...)
Company: Liveops
Location: Spickard
Posted on: 01/22/2021

Navy Diver
Description: ABOUT Their accomplishments are epic. Their expertise is unrivaled. No other force is more intensely trained to succeed in the perilous world of underwater adventure. Each assignment they take on is crucial (more...)
Company: Navy
Location: Saint Joseph
Posted on: 01/22/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.Our well-known clients are seeking Independent Contractors to provide virtual services (more...)
Company: Liveops
Location: Winston
Posted on: 01/22/2021

Class A CDL Truck Driver - Dedicated Run - Weekly Hometime
Description: Hogan is Now Hiring CDL A Truck Drivers for Dedicated Regional Runs Hogan offers our Dedicated CDL-A Truck Drivers: ul li 7,500 Sign on Bonus for experienced
Company: Hogan Transportation
Location: Shubert
Posted on: 01/22/2021

Crewmembers - Closing Shifts (Blue Springs)
Description: The Crewmember ndash At Raising Cane's, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun A Crewmember has the primary responsibility of providing a positive Customer experience, (more...)
Company: Raising Cane's
Location: Blue Springs
Posted on: 01/22/2021

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Kansas City RSS job feeds