Service Advisor

Company: CSTK Inc- Velociti Inc
Location: Kansas City
Posted on: November 23, 2020

Job Description:

CSTK, a national provider of transportation services and an authorized Thermo King dealer, is looking for an experienced Service Writer/Advisor to join our growing team in Kansas City, KS. This person will be responsible, among other things, to prepare a service write up prior to repairs, be the key point of communication throughout the service event, provide detailed repair estimate, and invoice upon completion.



CSTK is a diversified company and provides a multitude of technical occupations from, Transport Refrigeration Installation, Service and Repair, Trailer Repair, Construction Equipment Service and Repair, and Truck Equipment builds.




Job Type:

• Full-time
  
• M-F 11:00 AM to 7:30 PM
  
  
  Essential Responsibilities:
  
  
  
  Assisting customers in selecting and purchasing the correct parts.
  
  
  Providing pricing and product information to customers.
  
  
  Answering telephones promptly.
  
  
  Maintaining customer satisfaction at or above company standards.
  
  
  Contributing to departmental production and profitability goals.
  
  
  Ability to apply common sense when needed, while staying within CSTK guidelines.
  
  
  Perform accurate and complete service write ups
  
  
  Provide accurate documentation for all repair orders
  
  
  Provide exceptional communication between company and customer
  
  
  Provide accurate and detailed estimate of needed repairs
  
  
  Utilize all technology available to keep our customers updated
  
  
  Responsible to adhere to all warranty policies and procedures
  
  
  Ability to navigate websites for technical information
  
  Must maintain good attendance
  Maintain a professional appearance and an effectively communicate with customers
  Additional duties and responsibilities as assigned
  
  
  Education/Experience:
  
  
  High School Diploma/GED required.
  Prior work experience as a Service Writer or Advisor, or related position, in a repair facility or parts facility with a good understanding parts and service operation.
  Must be able to satisfactorily perform the essential responsibility of the position.
  
  
  Knowledge, Abilities and Skills Requirements:
  
  
  
• Must be able to effectively self-manage, follow instructions, maintain a positive, team oriented, and customer focused attitude within department
  
• Must be able to demonstrates positive resourcefulness & versatility in a fast-paced, changing priority, environment.
  
• Working knowledge of Microsoft office and strong aptitude to learn dealership software.
  
• Good attendance and safety record.
  
• Ability to work overtime when required
  
  
  Physical Requirements:
  
  
  
• Applicants must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
  
  
  Benefits Available:
  
  
  
• Competitive pay
  
• Comprehensive benefits including medical, dental and vision insurance
  
• Paid Holidays
  
• 401K Retirement Plan
  
• Company provided EAP, life insurance and short-term disability
  
• Annual Safety Allowance
  
• Bi-Annual Prescription Safety Glasses Allowance
  
• Company provided uniforms
  
• Continuing Safety Training
  
  
  Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
  
  
  
  CSTK has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact careers@cstk.com ONLY if you wish to request an accommodation. Resumes sent to this address will not be accepted. Applicants MUST apply online to be considered for posted positions. EEO/AA M/F/D/V
  
  
  
  PM20
  
  
  
  
  
  PI126086506

Keywords: CSTK Inc- Velociti Inc, Kansas City , Service Advisor, Other , Kansas City, Kansas