Slot Attendant
Company: Casino KC
Location: Kansas City
Posted on: October 18, 2020
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Job Description:
Job Description Casino KC in Kansas City has openings for Slot Attendants. This
position reports directly to the Slots Supervisor. This is a
full-time position with competitive compensation. This individual
will monitor performance of slot machines, activity, and conditions
of casino slot areas, ensuring all slot machines are operable and
identified for repair as necessary. Create a memorable experience
by providing excellent guest service. Qualifications * A high
school diploma or GED is preferred. * MUST be able to obtain
Missouri Gaming Commission occupational license * Must be able to
work any assigned shift, including late nights, weekends, holidays,
and overtime. * Professionalism and excellent verbal and written
communication skills are required. * Communicate appropriately with
all casino guests, casino departments, and fellow team members.
Responsibilities * Be able to deal with high-volume customer
interactions, and be consistently outgoing, upbeat, and cheerful. *
Build guest relations throughout every shift by talking with
customers, making them feel welcome and comfortable, and inviting
them back. * Observe all activity within assigned area, offering
assistance and instruction on machine functions and payouts to slot
players. * Know the various types of slot machines, and be able to
identify major malfunctions and to correct minor machine
malfunctions. * Identify jackpots to be paid and complete them
accurately. * Handle routine customer complaints and incidents, and
exhibit the appropriate discretion to identify situations requiring
the attention of supervisory personnel; seek to resolve all
situations in a manner that maintains positive guest relationships.
* Ensure slot-playing guests are kept in play by providing friendly
and helpful service at all interactions. * Adhere to regulatory,
departmental, and company policies in an ethical manner, and
encourage others to do the same. We are an EOE employer SDL2017
Keywords: Casino KC, Kansas City , Slot Attendant, Other , Kansas City, Kansas
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