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Slot Attendant

Company: Casino KC
Location: Kansas City
Posted on: October 18, 2020

Job Description:

Job Description

Casino KC in Kansas City has openings for Slot Attendants. This position reports directly to the Slots Supervisor. This is a full-time position with competitive compensation. This individual will monitor performance of slot machines, activity, and conditions of casino slot areas, ensuring all slot machines are operable and identified for repair as necessary. Create a memorable experience by providing excellent guest service. Qualifications * A high school diploma or GED is preferred. * MUST be able to obtain Missouri Gaming Commission occupational license * Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime. * Professionalism and excellent verbal and written communication skills are required. * Communicate appropriately with all casino guests, casino departments, and fellow team members. Responsibilities * Be able to deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful. * Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. * Observe all activity within assigned area, offering assistance and instruction on machine functions and payouts to slot players. * Know the various types of slot machines, and be able to identify major malfunctions and to correct minor machine malfunctions. * Identify jackpots to be paid and complete them accurately. * Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel; seek to resolve all situations in a manner that maintains positive guest relationships. * Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions. * Adhere to regulatory, departmental, and company policies in an ethical manner, and encourage others to do the same. We are an EOE employer SDL2017

Keywords: Casino KC, Kansas City , Slot Attendant, Other , Kansas City, Kansas

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