People Center Spec-S

Company: H&R Block
Location: Kansas City
Posted on: May 22, 2020

Job Description:

What you'll do... As an HR Specialist you'll be responsible for the timely and accurate resolution of employee care cases and other HR systems transactions. HR Specialists utilize various data sources to properly analyze a problem, determine the best method to resolve, document the situation, and present detailed explanation to the associate. This position may last up to six months. Conduct research to ensure accuracy and reasonableness of data Validate that all appropriate data sources have been utilized in the resolution of each case Act as a contact for escalated cases coming from Payroll, Tax Operations, Benefits and Timekeeping departments to associates at World Headquarters and in the field Identify issues which may cause a large number of cases to be opened and determine preventative measures to help alleviate core issues. Determine possible long-term solutions for each associate concern Make recommendation to management on how best to reduce number of cases in the future Other duties as assigned About H&R Block... We're here to live our purpose—to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation. What you'll bring to the team... A minimum of two years of related experience in customer service, HR systems, or payroll Knowledge of basic HR or payroll policies, procedures, and techniques (preferred) Ability to apply mathematical operations Ability to critically analyze reports Ability to use a systematic approach in solving problems through analysis and evaluation of alternative solutions Ability to handle multiple tasks and projects simultaneously Effective oral, written, and interpersonal communication skills Ability to interact effectively with all levels of the company Ability to work effectively in a diverse work group as a member of a team #indeedkh

Keywords: H&R Block, Kansas City , People Center Spec-S, Other , Kansas City, Kansas