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National Account Coordinator

Company: Abbott
Location: Kansas City
Posted on: January 17, 2020

Job Description:

POSITION TITLE: NATIONAL ACCOUNT COORDINATOR
LOCATION: KANSAS CITY, MISSOURI

DO WORK THAT MATTERS:

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

We have an exciting opportunity for a National Account Coordinator within our Abbott Rapid Diagnostics business located at our Kansas City, Missouri office. In this role, you will develop and maintain existing and new client relationships through an exceptional customer focused attitude. The Coordinator is the primary liaison between Abbott eScreen and an assigned client base. Ensuring that all daily tasks coming from internal and external customers are handled in a timely and accurate manner is a critical part of the role. While also being available to lead and facilitate special projects based on client needs. The National Account Coordinator must adhere to deadlines, be willing to learn new tasks, be able to successfully interact with partners and clients, and balance multiple projects.

Abbott Rapid Diagnostics (formerly Alere) is part of Abbotts Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
RESPONSIBILITIES:

* Address client needs as they occur, while demonstrating a strong sense of customer service

* Train clients on system offerings, new product releases and reporting packages

* Monitor program operations, billing and reporting to confirm alignment with customer expectations

* Work proactively to identify opportunities for Alere eScreen to better assist clients in their successes

* Identify and implement strategies that achieve organizational goals

* Make recommendations for process improvements that contribute to operational excellence and accelerated growth of the company

* Train/update clients on new technology, product offerings and pricing of those products

* Travel as needed to support clients/partners with business objectives, develop strong business relationships and ensure client satisfaction

BASIC QUALIFICATIONS:

* Two years or more of professional experience or four-year degree from accredited college or university

* Ability to travel ten percent (10%) or more, if needed

PREFERRED QUALIFICATIONS:

* Four-year degree from accredited college or university preferred and two years or more of professional experience

* Experience with corporate culture along with an excellent customer service mentality

* Proficiency in Excel, Word, PowerPoint, and Outlook is preferred

* Proficiency in CRM and other tools (ServiceDesk or etc.) is ideal

* Strong verbal and written communication skills

* Strong problem solving-skills

* Exceptional time management skills and ability to self-motivate

* Drug-screening or Occupational Health knowledge or experience is an advantage

COMPETENCIES:

* Teamwork, customer focus, and achieving results ethically

ABOUT ABBOTT:

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

AN EQUAL OPPORTUNITY EMPLOYER, ABBOTT WELCOMES AND ENCOURAGES DIVERSITY IN OUR WORKFORCE.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com.

Keywords: Abbott, Kansas City , National Account Coordinator, Other , Kansas City, Kansas

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