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IT Systems Support Specialist

Company: Talentify
Location: Kansas City
Posted on: January 17, 2020

Job Description:

Position Summary - Mon-Fri: 10am-7pm The IT Systems Support Specialist is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations. Responsibilities include providing a combination of software and systems support, basic troubleshooting, and incident management documentation. Job Duties Provide phone and hardware support to end-users for common office software applications. Software applications supported include: MS Word, MS Excel, MS Outlook, NetDocs, and other legal applications. Thoroughly research technical issues and document solutions for user problems in a timely manner. Recommend or perform actions to correct software or system problems. Handle items which were not resolved by the Level 1 team. Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation. Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery. Support remote access applications. Troubleshoot operating system and hardware issues. Communicate effectively with both unskilled and skilled PC users. Handle sensitive and/or confidential documents and information. Communicate with manager and client on job or deadline issues. Job Qualifications HS Diploma and/or Bachelor's degree with a minimum 3 years of experience in a corporate IT support environment preferably legal. Word, Excel, PowerPoint, and/or Outlook certifications desired. Microsoft systems or desktop certification desired. Ability to work in a fast-paced team environment. Attention to detail with emphasis on accuracy and quality. Ability to prioritize work to balance multiple projects and deadlines. Excellent verbal and written communication skills. Exceptional customer service skills.

Keywords: Talentify, Kansas City , IT Systems Support Specialist, Other , Kansas City, Kansas

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