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Technical Support Specialist

Company: Murphy-Hoffman Company (MHC Kenworth)
Location: Kansas City
Posted on: November 11, 2019

Job Description:

Murphy-Hoffman Company (MHC), is North America's largest Kenworth truck dealership and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The primary role of the Technical Support Specialist I is to provide superior support to MHC end users on all PC, software, and peripheral related issues at over 100 locations throughout the United States. Other responsibilities are listed below but not limited to:

  • Regional responsibility for software updates and license management.
  • Set up and imaging of desktops, laptops, tablets, and other mobile devices.
  • Oversees and configures mobile devices for email and VPN.
  • Maintain PC inventory management and replacement for end of life equipment.
  • Ensure that all calls are properly documented within the ticketing system.
  • Achieve and exceed departmental targets and goals as assigned by management.
  • Additional opportunities include successfully maintaining inventory of over 3,000 devices.
  • Oversees the management and installation of third party software.
  • Participates in projects as assigned by management.
  • Opportunities to travel and perform hands on duties as needed.

  • Qualifications : CompTIA A+ certified or pursuing the certification completion.
    • Excellent oral and written communication skills.
    • Excellent project management skills.
    • Excellent Windows and Microsoft Systems Center.
    • Proficient at Microsoft Office Skills.
    • Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments.
      Compensation: $39.000-$45,000

Keywords: Murphy-Hoffman Company (MHC Kenworth), Kansas City , Technical Support Specialist, IT / Software / Systems , Kansas City, Kansas

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