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PC Support Technician

Company: Power IT
Location: Kansas City
Posted on: May 20, 2019

Job Description:

Power IT is actively recruiting for a PC Technical Support Position in Kansas City, MO Sub-Contractors and 3rd Party Candidates will not be considered, so please don t ask Title PC Support II Ideal Candidate Candidate will be responsible for providing technical support and troubleshooting for internal customers. Candidate will be required to travel to various locations to provide support as well as over the phone. Must have working knowledge of Windows 10, Microsoft Office and Office 365. Prior experience providing support and troubleshooting for IOS and Android devices is also preferred. Understanding of DNS and active client (what it does and how it works). Candidate must be familiar with maintaining laptop and PC hardware in addition to laser printer technology. Experience in support of SCCM, Citrix, RemoteVirtual Desktop, and other Operating Systems is preferred. Description Under general supervision, install, maintain, and upgrade workstation hardware, software, and operating systems, support single and multifunction printing devices, smart phones, tablet devices, and mobile data systems. This position also involves workstation moves and equipment upgrades. This person must be able to resolve problems associated with Help Desk trouble calls. Individual must also provide technical knowledge and expertise necessary to solve medium to highly complex problems. This job is to be performed with limited supervision and has no responsibility or authority for the direction of others. SkillExperienceEducation Mandatory Working knowledge of standard concepts, best practices and procedures related to set upconfiguration of desktop hardware and current operating system. Working knowledge of desktop operating and networking systems. Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment. Communicates effectively with all levels of employees, both technical and non-technical. Manages time effectively while assuring attention to details. Finishes tasks accurately, completely and in a timely manner. Works effectively in a team environment. Makes sound decisions with general guidance. Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment. EducationExperience Associate s Degree in a computer science-related field and 2 years desktop operating and networking systems OR 4 years recent experience in desktop operating and networking systems Work Environment In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. (Includes, but not limited to awkward positions, balancing, lifting, carrying, pushing and pulling up to 70 pounds.) Please submit your resume in the strictest of confidence to mboatrightpower-it.net

Keywords: Power IT, Kansas City , PC Support Technician, IT / Software / Systems , Kansas City, Kansas

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