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Field Service Representative

Company: FUJIFILM Holdings America Corporation
Location: Kansas City
Posted on: September 24, 2022

Job Description:

Overview FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm's medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI , Fujifilm's artificial intelligence initiative, combines Fujifilm's rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit . External US Job Title: Representative, Field ServiceJob purposeThe field service portion of the service organization is divided into service areas. A Field Service Representative is an entry level field service position responsible for performing scheduled service work on systems within a service area as directed by the service area's Service Area Manager. The position formally reports to a Service Area Manager.Duties and responsibilities

  • Performs preventative maintenance as directed.
  • Assists in performing unscheduled maintenance visits.
  • Assists in performing installations and de-installations of products and a wide variety of peripheral equipment as directed.
  • Must maintain excellent working relations with field personnel, home office personnel, and management.
  • Performs the administrative duties associated with the job, including electronic expense reports, weekly time cards, CRM functions such as WO, Failed Parts Forms, and QA/RA work.
  • Assures that all paperwork is completed neatly, accurately, and submitted promptly.
  • Must be prepared to work overtime and odd hours on occasion and travel as required.
  • Responsible for maintaining good customer relations.
  • Responsible for maintenance of assigned tools/test equipment and spare parts.
  • Responsible to return parts in the required time frame.
  • Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.
  • Performs other duties as assigned by the Service Area Manager.Qualifications
    • Associate degree in electronics or equivalent experience.
    • Knowledge of assigned equipment to provide timely repair and effective maintenance.
    • Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).Physical requirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:This position typically works in usual medical, clinical working environments, including sites under construction. The position requires the ability to physically work in high magnetic fields of up to 3 Tesla, which could dangerously affect any implanted medical devices made of ferrous material, potentially causing serious injury and/or death.
      • Standing/Walking:
        • This activity occurs frequently and prolonged/repetitively.
        • Sitting:
          • This activity occurs frequently and prolonged/repetitively. Including when driving to customer sites and/or flying.
          • Lifting/Carrying:
            • This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.
            • Pushing/Pulling:
              • This activity occurs rarely and periodic. It occurs primarily with the pushing of the 1000 lbs. patient tables and lbs. MRI cabinets. There is an estimated manual force to overcome inertia of 30 lbs. Pushing distances are typically 1 inch to 18 inches.
              • Bending:
                • This activity occurs occasionally and period/prolonged in the low back. It occurs with a variety of the tasks.
                • Reaching:
                  • This activity occurs rarely and periodic above the shoulders when the worker must access components and cupboards that are on top of the 6-foot-high MRI machine. This activity occurs occasionally and periodic below shoulder level with a variety of tasks.
                  • Kneeling/Crawling/Crouching:
                    • This activity occurs occasionally and periodic/prolonged. It occurs primarily in the wiring process as well as accessing the lower panels of the MRI machine.
                    • Climbing:
                      • This activity occurs rarely and periodic when the worker must climb up to 3 steps of a 6-foot ladder to access the upper access panels of the MRI machine in order to perform diagnostic testing.
                      • Balancing:
                        • This activity occurs rarely and periodic and occurs when the worker is standing on the ladder as mentioned above.
                        • Twisting:
                          • This activity occurs rarely and periodic in the low back. It may occur with some of the tasks performed. Additional requirements
                            • Must possess excellent communication skills.
                            • Must have valid driver's license with a safe driving record.
                            • Must possess good interpersonal skills.
                            • Must be reliable and able to work independently.
                            • Must project a professional image. TRAVEL: up to 100%Equal Opportunity EmployerFUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Keywords: FUJIFILM Holdings America Corporation, Kansas City , Field Service Representative, IT / Software / Systems , Kansas City, Kansas

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