Retail Technology Analyst I
Company: Hallmark Cards Incorporated
Location: Kansas City
Posted on: August 7, 2022
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Job Description:
reqid: 128409 Hallmark- Creating a More Emotionally Connected
World Every Day For more than a century, Hallmark has been bringing
people together and improving the relationships that matter most.
That's why millions of people all over the world connect with the
Hallmark brand . It has always been a mission so much bigger than
any one of us who work here. Today, we need empathetic learners,
strategic thinkers, and enthusiastic visionaries with diverse
experiences and skills to help us create the rest of Hallmark's
second century as we shift to a more digitally savvy, unified
approach that combines the best of brick-and-mortar retail with the
efficiency of dot-com spaces. Help us imagine what our next hundred
years could look like! When you join Hallmark, we will go out of
our way to make you feel like part of the team, even in a
remote/hybrid work environment. In the day-to-day, we'll make the
best use of the skills and talents you already have. We'll also
give you leadership opportunities and show you multiple potential
pathways to future success. Our culture of care for our consumers
and for one another shows in the way we embrace different
backgrounds, identities, and working styles, deliberately seeking
out ways to be more inclusive both internally among our work groups
and externally through the things we make and sell to our retail
partners and consumers. We believe that a broadly inclusive,
equitable approach is also our best path to future success. We're
seeking out those who can bring a fresh perspective to our business
and would love your input as someone new to our team! We can only
change and grow when we intentionally include new perspectives-like
yours.The Hallmark Retail division is made up of a diverse group of
people and functions, but we have one thing in common - we all
support Hallmark Gold Crown stores in some way. We work to bring
the Hallmark brand to life in retail and online, to ensure we are
meeting customers exactly where they are. We help people connect
with ease in a thoughtful and emotional way. We believe that
sharing love and appreciation can change someone's day-maybe even
the world.WHO WE ARE:Retail Technology Service Desk's mission is to
ensure that technology enables, and does not hinder sales for Gold
Crown Stores. We do this by providing a high level of customer
service and encouraging our team to save the day by solving issues
for over 1,600 locations. Our team-oriented approach to
problem-solving not only utilizes a variance of skill sets but also
develops a culture that ensures diversity is imperative to
success.IN THIS ROLE YOU WILL:The main responsibility of the Retail
Tech Analyst is to answer calls and respond to Retailers,
electronically or via phone. You will be troubleshooting their
technical hardware and software issues. You will leverage a deep
support team of experts, as well as detailed documentation to
provide clear direction and customer satisfaction.This position
provides a good foundation for Hallmark processes and develops
well-rounded individuals for future career opportunities and
success.BASIC QUALIFICATIONSThe following is required to be
considered for this role: 1+ year experience in a customer service
role working directly with customers High School diploma, GED, or
equivalentPREFERRED QUALIFICATIONSYour resume will stand out if you
have: Bachelor's Degree Experience troubleshooting hardware,
software, and networks Experience with inventory handheld devices
Experience with Point-of-Sale (POS) Registers Experience with
Inventory Management/Warehouse Management software Strong verbal
and written skills, organizational and time management skills,
interpersonal skills, flexibility, a strong sense of urgency, the
ability to adapt to change, and the ability to problem-solve,
analyze and troubleshoot Ability to describe technical equipment
and procedures to non-technical persons at remote locations using
non-technical language Experience in a leadership role
Multi-tasking skills Ability to work in a team environment
Self-motivation and self-starter capabilitiesInterested? Follow the
application instructions below to apply.APPLICATION
INSTRUCTIONS:You must show how you meet the basic qualifications
(listed below) in a resume or document you upload, or by completing
the work experience and education application fields.Accepted file
types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.In
compliance with the Immigration Reform and Control Act of 1986,
Hallmark Cards, Inc. and its subsidiary companies will hire only
individuals lawfully authorized to work in the United States.
Hallmark does not generally provide sponsorship for employment.
Employment by Hallmark is contingent upon the signing of the
Employment Agreement, signing of an agreement to arbitrate in
connection with the Hallmark Dispute Resolution Program, completing
Form I-9 Employment Eligibility Verification, passing the
urinalysis drug screen, education verification, and satisfactory
reference checks. Good for You, Good for your Family, Good for the
Community We offer competitive healthcare and PTO, remote work
options, flexible schedules, parental leave, support for
professional development, and employee assistance programs to care
for your total well-being. You can learn more about our benefits
here. But we also know the idea of benefits is bigger than that.
From volunteering for relevant-skills-based projects to helping
children and families and others in need, from partnering with
nonprofit groups to inspiring a new generation, Hallmark provides
many simple and rewarding ways for you to give back to your
community. We applaud and fully support all our employees' efforts
to make their communities better. Whether you're living near the KC
HQ or somewhere else, Hallmarkers have a number of ways to bring
our values out into the world every day. We can help you direct
your energies and passions toward the things that make life better
for all, whether that's volunteering, project-coordinating,
donating, public-art-creating, or otherwise contributing to the
neighborhoods that we call home. You can find out more about our
approach to community involvement and corporate social
responsibility here. Hallmark is an equal opportunity employer. All
qualified applicants will be considered for employment without
regard to race, color, religion, sex, age, pregnancy, national
origin, physical or mental disability, genetics, sexual
orientation, gender identity, veteran status, or any other
legally-protected status. Principals only
please.PDN-96d1b01f-a77f-4488-9c76-81118db559d6by Jobble
Keywords: Hallmark Cards Incorporated, Kansas City , Retail Technology Analyst I, IT / Software / Systems , Kansas City, Kansas
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