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IT Executive Manager

Company: Insight Global
Location: Kansas City
Posted on: June 24, 2022

Job Description:

Insight Global is seeking an IT Executive Manager in the Kansas City, Kansas area. This person will be responsible for providing 24/7 white glove support to 250 executives up to the C-Level suite. In addition to this, this candidate will be managing two different executive desktop support technicians. The majority of your day will be spent responding to tickets submitted by VP's and C-level execs to perform desktop support duties such as break/fix support, software issues, password resets or networking issues. You will be responsible for resolving these or delegating them to the correct team to get resolved. Lastly, you will be responsible for follow ups after fixes have been performed to ensure that the level of support provided was satisfactory. This role will be on site Monday-Friday with standard business hours of 8-5 PM. If issues arise outside of these hours, you will be expected to answer and resolve issues3+ years of experience performing desktop technician responsibilities Deskside support, break/fix support, O365 support/troubleshooting, software fixes, hardware fixes Experience managing a team (remote and local) Experience with end user support Experience supporting high level executives at an enterprise levelStrong communication skills

Keywords: Insight Global, Kansas City , IT Executive Manager, IT / Software / Systems , Kansas City, Kansas

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