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ServiceNow Administrator and Developer

Company: Pomeroy Technologies, LLC
Location: Kansas City
Posted on: May 15, 2022

Job Description:

Job Description Pomeroy is looking for a ServiceNow Application Administrator and Developer for a direct hire opportunity. Must work onsite. No sponsorship is available and we cannot work with 3rd parties. Job Duties and Responsibilities: Administer ServiceNow platform to align with IT policies, processes, and procedures with ITIL emphasis Resolve Incidents and fulfill service catalog requests assigned to ServiceNow support team Perform administration & managing for users, groups, roles, categories etc. Gather requirements from service owners for new development Support and develop automation, integrations, and reporting Manage and administer lists, filters, forms, users, groups, and roles Maintain/build notifications triggered by available methods (e.g. from event, workflow) Assist with or perform platform upgrades end to end for all instances, keeping to ServiceNow family upgrade schedule Migrate development via update sets, xml, etc. Maintain platform UI, form layouts, workflows, plugins and branding Support entirety of the platform including assisting with functionality questions from team members Provide occasional on-call support of systems outside of regular business hours The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Minimum Requirements: Education and Experience Bachelor---s degree in Information Technology or related field, or 5 or more years of relevant work experience required Experience in development, design, and implementation of ServiceNow environments and ServiceNow Admin Experience using a variety of abstract datasets/structures to produce user friendly analytics and data visualization Experience with Service Catalog, creating items, and workflows, including Order Guides Experience with service portal development and administration including familiarity with CSS, HTML, JavaScript Experience with Workflow & Flow Designer Experience with integrations using external technologies via API (SOAP, REST etc.) Experience with mobile agent configuration & development preferred Certification and/or License --- ITIL preferred Knowledge, Skills and Abilities Knowledge of JavaScript, HTML, CSS, XML and other web-based programming Knowledge of ITIL foundation concepts Skills with ITOM: Discovery, Service Mapping, Event Mgt, CMDB, CI lifecycle Skills with ITBM: Project Portfolio mgt, Demand mgt, Resource Mgt, Agile Knowledge of working with ServiceNow customer support Knowledge of Instance Security Center Company Description Founded in 1981, Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services, and is a recognized leader in the service desk and managed desktop services markets. Pomeroy is based in Hebron KY, in the Cincinnati OH metro area. Learn more about Pomeroy at https://www.pomeroy.com/managed-workplace-services/it-staffing-services/.

Keywords: Pomeroy Technologies, LLC, Kansas City , ServiceNow Administrator and Developer, IT / Software / Systems , Kansas City, Kansas

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