2nd shift Information Technology Administrator

Company: Flex-N-Gate Corporation
Location: Kansas City
Posted on: January 16, 2022

Job Description:

Scope of the Position

The Information Technology Administrator's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritising, documenting and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require that the individual give hands-on help onsite at the desktop level. This postion will work with our 2nd shift 3pm to midnight onsite M-F.

Responsibilities
Administer a small, uniform site alone or assists in the administration of a larger system.
Perform first level problem determination and resolution on all problems.
Escalate unresolved issues to the appropriate support team.
Software support focus within the network activity, primarily within a Microsoft Windows environment.
Monitor and follow-up on all outstanding issues to ensure proper and efficient resolution or to update the client as to the current status.
Notify appropriate management of priority problems and subsequent resolution.
Utilize all tools necessary to monitor servers and perform other daily duties.
Communicate with co-workers, management, clients and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.
Record, track and document - help desk requests, problem-solving process, including all successful and unsuccessful decisions made, and brief IT members on the resolution.
Develop help sheets and knowledge base for future reference and end users.

Qualifications High School diploma or equivalent
5 -to -8 year work experience in related field required.
Recommended certificates in information systems
Recommended completion of a one-year college level curriculum
Knowledge of basic computer hardware and application software.
Experience with desktop operating systems including Windows XP, 7 and 8.
Working knowledge of a range of diagnostic utilities.
Sequence and SQL experience a plus but not required.
Exceptional customer service orientation and the ability to present ideas in user-friendly language.
Be prompt, directed, reliable, self-motivated and highly dependable
Keen attention to detail and able to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.

Benefits Medical, dental, prescription, vision, life and disability insurance; and a flexible spending account
401(k) retirement savings plan with company match
Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement
Paid holidays and vacation time

What do our employees have to say?
"It engages you professionally, and provides learning opportunities."
"Lots of growth opportunity."
"The company's young enough to be exciting, but old enough to be stable."
Not just a job-a great place to work!

Flex-N-Gate is an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled.

Keywords: Flex-N-Gate Corporation, Kansas City , 2nd shift Information Technology Administrator, IT / Software / Systems , Kansas City, Kansas