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Health Information Technology Specialist - Remote

Company: Fresh Talent Sources Inc.
Location: Kansas City
Posted on: November 22, 2021

Job Description:

Fresh Talent Sources is looking for a Junior Implementation Specialist (Healthcare) - Remote position. The role will be responsible for installing and ensuring the success of the company products. Individuals in this role specialize in a functional area and product or set of products.

Own discovery and resolution - scoping of the software for our customers; perform in-depth troubleshooting to identify root cause while understanding the customer's skill level and communicating in the manner most appropriate. Own resolution of high-priority items during the post-implementation phase. As the account moves into stabilization, transition ownership to Support.
Maintain and own project plan - for the implementation and ensure the software is executed within the customer's workflows with the highest value and ROI;
Ensure optimal configuration and Facilitate meetings - are on the optimal configuration settings for your area of scope across accounts (and shared ownership with other Implementation Leads for shared settings). Facilitate cross-functional meetings with the product team and ensure the product roadmap matches customer needs for your area of scope.

Have 2+ years of customer success or implementation at a health system, payer, EHR company, or third party in the healthcare IT space.
Have experience understanding health system/customer needs and translating them into achievable goals.
Have the ability to translate technical concepts to a variety of audiences from technical to operational to the executive.
Passionate about supporting and transforming customers' experiences.
Flexible with travel in this abnormal time. (Travel would start low but could increase to 25%)

About Fresh Talent Sources:

Fresh Talent Sources is an organization dedicated to identifying the best of the best talent in healthcare, I.T., and HR, and Marketing. Our employees enjoy a work culture that promotes harmony.

Fresh Talent Sources benefits include health care, paid time off, and professional development.

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Keywords: Fresh Talent Sources Inc., Kansas City , Health Information Technology Specialist - Remote, IT / Software / Systems , Kansas City, Kansas

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