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Director Technology

Company: H&R Block, Inc.
Location: Kansas City
Posted on: April 10, 2021

Job Description:

H&R Block provides help and inspires confidence in our clients and communities everywhere through global tax preparation, financial products, and small business solutions. We blend digital innovation with the human expertise and care of our associates and franchisees as we help people get the best outcome at tax time, and better manage and access their money year-round.

H&R Block has a strong history of entrepreneurship and client service, and we're building on that with bigger ambitions and faster transformation to deliver extraordinary results. In 2020, we launched a new strategic plan to drive the next phase of this transformation, and we're looking for people who act boldly, demand high standards, crave tough problems and value winning as a team to be part of this journey.

People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.


One of the key enablers supporting our new strategy is the underlying technology transformation. We are now more than two years into this effort, and the journey has included an aggressive move to cloud computing, particularly Microsoft Azure, along with Agile and DevOps approaches to operate at the ever-increasing speed of technology in the marketplace.

We are investing heavily in our technology transformation moving to serverless infrastructure and cloud-native services, as well as a continuous everything approach - improvement, development, testing, implementation, delivery, and learning; we are innovating faster.
Our people are the key to our success, and this transformation is generating an urgent need for more talent. We are investing in talent opportunities as we look for bold thinkers who seek tough challenges. We encourage learning, experimenting, and exploration. If this type of innovation and learning is enticing to you and if you embrace Agile practices, we are looking for YOU!


In support of our digital transformation, we are looking for a bold enterprise architecture leader to reimagine our technology landscape and create innovative solutions to help realize our business ambitions. The Director of Enterprise Architecture is responsible for leading a group of highly skilled technologists, charged with developing new technology architectures to enable & support HRB's business strategy. Reporting to the VP, Enterprise Architecture & Information Management, in this role, you will have an opportunity to work with business and IT leaders to understand the business, its value streams & technology landscape, create roadmaps to address capability gaps, develop technology architecture, and partner with delivery teams to ensure proper implementation. The ideal candidate will possess a breadth of technical knowledge as well as experience in leadership and managerial roles.

Key responsibilities include:

  • Partner with business and technology teams to analyze business imperatives to identify technology capability gaps
  • Partner with Product management & delivery leaders to develop & manage the technology roadmap
  • Drive adoption of new architectures, platforms & practices that help the broader organization drive transformation and realize business outcomes
  • Provide strategic technical guidance for all enterprise IT programs
  • Lead evolution of enterprise architecture function/program
  • Establish an architectural framework to inform better decision making across all areas of IT
  • Lead technical evaluation, selection of technologies/platforms/services to support enterprise technology RFPs
  • Explore emerging technology trends to support business innovation
    1.--Strategic Planning & Management
    • Plan & manage the enterprise architecture function strategy
    • Partner with key leaders across the enterprise to help define key initiatives to support HRB business imperatives
    • Work closely with executive management to drive strategic technology decision & manage technology roadmap
    • Lead a high performing team of technologists to drive the digital transformation at HRB & support business imperatives
    • Create an environment that inspires the team to create bold strategies & deliver creative solutions with measurable impact for HRB and our clients
    • Actively mentor and coach technologists across the HRB IT organization to enhance their technical and leadership skills 3.--Execution Management
      • Partner with stakeholders across the HRB organization to ensure alignment of critical technology programs to key business imperatives & initiatives
      • Drive key enterprise technology decisions to support HRB business & technology strategy
      • Partner with IT delivery leaders to ensure effective implementation & adoption of key technology architectures, platforms & practices
      • Partner with Privacy & InfoSec teams to ensure IT systems are architected to comply with regulatory & internal standards What you'll bring to the team...
        • Bachelor's degree in Computer Science, Information Technology, Taxation, Accounting, Business Administration or related field or the equivalent through a combination of education and work experience.
        • Demonstrated experience and knowledge of release schedules, tight deadlines, and competitive demands
        • Seven years people and/or product management experience with increasing levels of responsibility; demonstrated skills with performing organizational design, performing risk assessments, setting priorities and negotiating competing priorities.
        • Eight years project management experience to include experience using Systems Development Life Cycle (SDLC) project management methodologies and the ability to manage large projects with multiple priorities.
        • Experience with cost benefit analysis NPV calculations in preparing/reviewing business cases.
        • Experience developing and managing a multi-million dollar budget(greater than $5 million).
        • Ability to manage a 24/7 global support.
        • Ability to translate business strategy into product strategy.
        • Ability to balance what are often times competing priorities between various product customers.
        • Demonstrated leadership/management, strategic planning, negotiation, and influence management skills.
        • Ability to work with external vendors, guide groups toward a vision, and deal with ambiguity while leading geographically dispersed groups toward a common vision.
        • Possess good business liaison capabilities. Effective oral, written ,and interpersonal communication skills. Exceptional listening skills. Ability to interact effectively with all levels of the organization from senior executives to staff level. Strong presentation skills necessary to communicate and influence a wide range of audiences. It would be even better if you also had...
          • MBA or Master's Degree in Computer Science.
          • Ten years management experience.
          • Ten years Project Management experience.
          • Experience managing relationships with external business partners such as ICB/Household bank and software/hardware vendors.
          • Extensive knowledge of IRS procedures, tax software and electronic filing.
          • Knowledge of HR Block tax operations.
          • 10 years Minimum related work experience About H&R Block... We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

            We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.

Keywords: H&R Block, Inc., Kansas City , Director Technology, IT / Software / Systems , Kansas City, Kansas

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