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Technology Associate, Help Desk

Company: Mariner Wealth Advisors
Location: Kansas City
Posted on: February 22, 2021

Job Description:

We are currently seeking positive, energetic candidates for a full-time Technology Associate, Help Desk position in our Overland Park, KS office. The Technology Associate, Help Desk will maintain and monitor end-user workstations and productivity on local area network; perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements; provide support to staff on all company- supported applications; troubleshoot computer problems, determine source and advise on appropriate action; complete application project-based work; and perform responsibilities in accordance with all company standards, policies and procedures. If you are looking to build your career with a firm that puts the client first by providing 360-- advice designed to last and that is committed to being there for everything life brings our clients' way, then Mariner Wealth Advisors is the right firm for you. We actively nurturing the next generation of professionals, give back to the community and have a diverse culture where associates genuinely love where they work and receive the support they need to meet their career goals.
Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
  • Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers,
  • Network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
  • Performs and/or oversees software and application installation and upgrades
  • Maintains site licenses for department/organization
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
  • Assists personnel of other departments as a computer resource
  • Provides computer orientation to new and existing company staff
    Qualifications
    • Degree in information technology or related field and 6-12 months of Help Desk experience or equivalent
    • Ability to multitask and work within tight deadlines
    • Basic knowledge of Active Directory, Windows and Mac operating systems, and Local Area Networks
    • Ability to communicate technical information to non-technical individuals
    • Ability to install, configure and maintain personal computers, networks and related hardware and software
    • Knowledge of computer and/or network security systems, applications, procedures and techniques
    • Ability to identify and resolve computer system malfunctions and operations problems
    • Skill in organizing resources and establishing priorities
    • Excellent verbal and written communication skills
    • Ability to learn and support new systems and applications
    • Goal oriented, excellent organization and time management skills Note: All Senior Wealth Advisors must have a clean U4 with no disclosures. We welcome your interest in being a part of the Mariner Wealth Advisors team. We offer associates an innovative and challenging place to work with camaraderie and teamwork. We are a growth-oriented, entrepreneurial culture that respects people and values talent, experience and ambition. EOE M/F/D/V

Keywords: Mariner Wealth Advisors, Kansas City , Technology Associate, Help Desk, IT / Software / Systems , Kansas City, Kansas

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