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Sr Training Developer

Company: H&R Block
Location: Kansas City
Posted on: March 28, 2020

Job Description:

What you'll do...At H&R Block, your contributions will go far beyond any job description. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading it's transformation. The Senior CSL&D Training Developer develops, designs, and delivers general and specific training. Assists in creation of timely, relevant, and cost-effective training in accordance with program objectives. Ensures all associated documentation is collected, and monitors training effectiveness and employee progress. Analyzes employee training needs and develops appropriate new programs. Day to day, you'll...Consult within the business across multiple business units to understand requirements and key deliverable needs for learning products. Analyzes training needs and recommends key deliverables. (15% of your time)Design and develop learning solution and manage the end-to-end review and completion of the production process. Create, socialize and maintain design document that governs the development of the learning solution. Lead other developers in project completion, including providing feedback and coaching; may have responsibilities to supervise and review other developers' work. Collaborate with other developers and serves as a mentor. (55% of your time)Manage assignment completion effectively; able to change direction quickly; understands timeliness and iterative/rapid development. Lead other developers in project completion, including providing feedback and coaching; may have responsibilities to supervise and review other developers' work. Collaborate with other developers and serves as a mentor. (10% of your time)Build train-the-trainer sessions as well as trainer certifications and may facilitate the sessions. May facilitate other training events in both small and large groups, to all levels of responsibility within the organization. (10% of your time)Evaluate effectiveness of results, including test item analysis and Kirkpatrick learning evaluation levels. Seeks continuous improvement in process, delivery, approach, and application. (10% of your time)About H&R Block...We're here to live our purpose?to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company?one that defined an industry and is now leading its transformation.It would be even better if you also had...Five to seven years' experience developing and delivering training for a call center audience for multiple lines of business. The ideal candidate will also have worked as an inbound call center agent.Experience with design tools, including Captivate, PowerPoint, Adobe Design, Adobe Acrobat Pro. LMS experience (Cornerstone preferred) as well as Inkling and Microsoft Office products. What you'll bring to the team...Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.Five years' experience developing and delivering training programs on time and on budget. At least two years' experience developing training for a call center environment. Excellent facilitation and presentation skills across all delivery modalities. Demonstrated success in developing and maintaining strong relationships with groups and individuals. Instructional design experience with new hire training, call center software, call flow, chat tools, and a CRM (for example, Sales Force). Highly proficient with Microsoft Office products. Fluent in design principles (ADDIE, SAM), storyboarding, virtual facilitation tools, content management systems, and learning management systems. Proficiency in speaking to speak to adult learning principles (Bloom's Taxonomy, Experiential Learning, Business Simulations, Spaced Repetition, Training Outcomes). #hrbjob

Keywords: H&R Block, Kansas City , Sr Training Developer, IT / Software / Systems , Kansas City, Kansas

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