PTC Incident Coordinator

Company: Ab Ovo Inc
Location: Kansas City
Posted on: March 28, 2020

Job Description:

PTC Incident Coordinator with our Direct Client in Kansas City, MO Open for W2 or C2C Job Summary This position will be responsible for incident troubleshooting on the Positive Train Control (PTC) and Energy Management System (EMS) incident management support desk. This will include analysis, troubleshooting, and resolution of PTCEMS incidents affecting train operations. Job Duties Monitors Positive Train Control (PTC) and Energy Management System (EMS such as AESS (Automatic Engine Shutdown System) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, with proper team assignment, and thorough updates completed for all relevant incident data within the corresponding ticket. Creates the ticket and troubleshoots, reaching out to signal, dispatch, telecommunications or other groups as necessary Portrays a Command and Control presence while managing critical incidents with the ability to maintain composure in a fast-paced, high volume and pressure environment and exhibit exemplary customer service skills when working across diverse organizations Monitors PTC and EMS systems and assets (i.e., Waysides, Locomotive, Faults, Connections, Radio, Help Desk, Back Office, Events, Trains, etc.) Requires the ability to work on a rotating shift basis, and 247 availability is required to include weekends and holidays. Exemplifies KCS Vision, Values, and Culture in each and every interaction with the team, clients, and stakeholders. Basic Qualifications Bachelorrsquos degree in Computer Science, Information System, Engineering, Operations or similar technical discipline. Two (2) years of railroad experience, or relevant technology related experience, or one year of PTC incident management experience. or equivalent combination of education and experience. Preferred Skills ITIL Certification or equivalent is preferred. Understanding of railroad operational processes as it relates to Locomotive, Signal, and Communication Processes, Train dispatching, and understanding of general code of operating rules. Two (2) years of railroad experience, or relevant technology related experience, or one year of PTC incident management experience. Or, an equivalent combination of education and experience.

Keywords: Ab Ovo Inc, Kansas City , PTC Incident Coordinator, IT / Software / Systems , Kansas City, Kansas