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HR Specialist - COVID Support

Company: H&R Block
Location: Kansas City
Posted on: January 14, 2021

Job Description:

Job DescriptionWhat you'll do... At H&R Block, your contributions will go far beyond any job description. When you join our team, you'll add to the momentum of a forward-thinking company--one that defined an industry and is now leading its transformation. As anHR Specialist - COVID Support at our corporate headquarters, you'll serve an integral part of a centralized team who assists the human resources department in achieving its mission by providing administrative and project support to members of the human resources management team as assigned. Under guidance, key areas of responsibility include responding to common HR inquiries for a variety of HR questions and issues, monitoring and tracking projects, providing administrative support to multiple staff members, working with vendors and assisting with ad-hoc projects as needed. Provides exceptional customer service by handling manager and associate inquiries, requests, and concerns via phone, email, live chat, and/or written correspondence. Serves as a liaison between associates and human resources departments. Day to day, you'll... * Available evenings and weekends as needed for support of our US Retail Field team * Responds to questions from associates with respect to HR and/or payroll programs as it may pertain to COVID relief. * Research questions and communicate information to program participants. Escalates more complex issues to subject matter experts. * Effectively utilizes and maintains HR systems which may include databases or software programs such as Workday. * Compiles, tracks, and summarizes data for human resources programs and processes; COVID tracking purposes. * Monitors and tracks multiple projects; monitors timelines and deliverables. * Under guidance, creates and improves administrative processes. * Provides administrative support to multiple team members and maintains files of records and publications. * Works on special projects. * Other duties as assigned. About H&R Block... We're here to live our purpose--to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company--one that defined an industry and is now leading its transformation. It would be even better if you also had... * Associate's degree in a related field or the equivalent through a combination of education and related work experience. * Experience in Human Resources * Experience with Workday HRMS or similar HRIS program What you'll bring to the team... * High school diploma or equivalent * A minimum of two years administrative experience * Understanding and previous use of a Windows-based computer system * Proficiency in MS Outlook, Word, Excel, and PowerPoint * Effective demonstration of the H&R Block Block Behaviors (core competencies) * Effective verbal, written and interpersonal communication skills * Ability to work independently with a high degree of accuracy, thoroughness, and professionalism * Ability to complete projects by deadlines and communicate progress * High level of integrity and ability to maintain strict confidentiality of information handled * Demonstrated orientation toward quality and client-focused behavior #hrbjob

Keywords: H&R Block, Kansas City , HR Specialist - COVID Support, Human Resources , Kansas City, Kansas

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