KansasCityRecruiter
the smart solution for Kansas City jobs

Customer Service Representative

Company: COSENTINO'S PRICE CHOPPER
Location: Kansas City
Posted on: May 19, 2019

Job Description:

Customer Service Representative Position Objective:To assist customers in their shopping experience by providing customers with the most efficient, most courteous customer service possible. Reporting Structure: This position formally reports to the Office Manager. Status: This is a non-exempt position.
Knowledge The following is a list of any certifications, formal education, or training requirements for this position. Essential Knowledge -- A liquor license must be obtained prior to the first day of work. -- Completion of ongoing training and development as listed on the Cosentino Learning Plan. Non-Essential Knowledge -- A high school diploma or equivalent is preferred. Skills The following is a list of the basic skill requirements for this position. Essential Job Functions -- Know and implement the Cosentino Customer Service Standards. -- Ensure team members have information they need to effectively perform in their roles (i.e. policy or procedure changes, new merchandise information, sale information, etc). -- Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions. -- Able to operate, clean and maintain all equipment safely and competently. -- Meet or exceed productivity standards to produce desired team and individual results. -- Ensure the front end is always clean and displays a professional overall appearance for customers. -- Efficiently and courteously handle all returns, exchanges and price adjustments. -- Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs. -- Quickly and courteously intervenes when a cashier requests assistance with a customer transaction. -- Act in a cashier role as needed to ensure a friendly, convenient customer experience. -- Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team. -- Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store. -- Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs. -- Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions. -- Demonstrates the basic math and reading skills required for the position. Non-Essential Job Functions -- Know and promote ads and specials to increase store sales and profits. -- Under Office Manager's direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary. -- Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary. Physical Abilities The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty. Essential Abilities -- Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 15 lbs. -- Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 75 lbs. -- Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces. -- Occasionally lifting and carrying up to 36 lbs., to a height of 34 inches. -- Bending and squatting, at times all the way to floor level. Non-Essential Abilities -- Climbing a ladder, possibly up to 15ft. Core Competencies The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position. Customer Focus -- Meets or exceeds the service expectations of internal and external customers. -- Accepts customer feedback and uses it to make improvements in products and services. -- Decisions, actions and behaviors reflect a priority on the customer's needs. -- Interactions with customers are courteous, respectful, and follow the Cosentino Customer Service Standards. Integrity and Trust -- Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions. -- Presents the unvarnished truth while still maintaining a courteous, polite demeanor. -- Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust. -- Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace. Interpersonal Savvy -- Relates well to all kinds of people. -- Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries. -- Maintains constructive and effective relationships with peers and customers. -- Uses diplomacy and tact to diffuse even high-tension situations comfortably. -- Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources. Adaptable Learning Style -- Learns quickly when faced with new procedures, problems or other changes. -- Open and adaptable to changes in the workplace. -- Learns from both successes and failures in the learning process in order to keep developing in the workplace. -- Quickly considers all angles of a situation to identify solutions and problem-solve challenges. -- Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge. -- Looks for new opportunities to develop professionally and keep skills and knowledge fresh. Results Oriented -- Known as the type of person to "step up to the plate" to get things done. -- Responds to tasks, projects or requests with a sense of urgency. -- Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented. -- Demonstrates an eager and willing attitude when asked to participate in new projects or tasks. -- Able to anticipate problem areas and possible solutions for improvement. -- Functions well as part of a team, but can also act independently when necessary to "get the job done". -- Demonstrates required skills in a manner that produces desired results. -- Follows company policy and procedures in order to achieve maximum results.

Keywords: COSENTINO'S PRICE CHOPPER, Kansas City , Customer Service Representative, Hospitality & Tourism , Kansas City, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


AM Kitchen Helper
Description: Overview br Are you looking to grow your culinary experience in an encouraging team environment Are you a diligent team member who will do what it takes to help the team be successful Would you love (more...)
Company: Resort Lifestyle Communities
Location: Kansas City
Posted on: 05/20/2019

Customer Service- Telecommute
Description: Work at Home No Experience Required and Daily Pay Work with the largest discount health benefits company nationwide - Work from Home - PT / FT Entry Level positions available. 27-year-old, nationally (more...)
Company: Mrs.
Location: Olathe
Posted on: 05/20/2019

Amazon Delivery Service Partners - Delivery Driver (Lees Summit,MO)
Description: Amazon Delivery Service Partners - Delivery Driver
Company: Amazon
Location: Lees Summit
Posted on: 05/20/2019


Host/Hostess, Crown Center Restaurants - Crown Center Restaurants - (19000PKD)
Description: Here's To Your Journey with Sheraton At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to (more...)
Company: Marriott International, Inc.
Location: Independence
Posted on: 05/20/2019

CUSTOMER SERVICE
Description: ARE YOU LOOKING FOR WORK FROM HOME OPTIONS WHERE YOU CAN WORK FULL TIME OR PART TIME AND STILL MAKE AN INCOME AND STILL HAVE TIME
Company: Ameriplan
Location: Kansas City
Posted on: 05/20/2019

Start Immediately at Home Customer Service
Description: We are seeking very motivated, responsible and fun individuals to join our health and dental benefits discount company . If you are a people
Company: MAH Benefits
Location: Lawrence
Posted on: 05/20/2019

Bartender
Description: Bartender Job Summary BARTENDER Everyone should have a job this satisfying Join Team Yard House Where Beer Food Lovers Unite At Yard House, we are passionate about our restaurant and the people
Company: Yard House
Location: Kansas City
Posted on: 05/20/2019

Coffee Bar Attendant (Barista) - Courtyard Kansas City South - (19000FAT)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Lawrence
Posted on: 05/20/2019

Cashier/Line Cook - Wendy's - W41-Armour Rd-N Kansas City,
Description: Cashier/Line Cook - Wendy's - W41-Armour Rd-N Kansas City, Hamra Enterprises - an award-winning franchisee of Wendy's, has great opportunities for driven people who are looking for a fun, energetic atmosphere (more...)
Company: Wendy's
Location: Kansas City
Posted on: 05/20/2019

Bakery Clerk - Part Time
Description: Job Title: Bakery Clerk FLSA: Non-Exempt Department: Bakery Revision Date: 05/2018 General Function: As Bakery Clerk, this position will be responsible for reviewing daily orders, preparing replenishing (more...)
Company: Hy-Vee Food Stores
Location: Olathe
Posted on: 05/20/2019

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Kansas City RSS job feeds