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Loan Customer Service Representative (Bilingual)

Company: North American Savings Bank
Location: Kansas City
Posted on: May 19, 2019

Job Description:

Summary DescriptionLoan Customer Service Representatives will be responsible for ensuring all NASB customers receive the highest quality of communication, information and service regarding their mortgage accounts. This position will take inbound phone calls, answer account questions borrowers may have and also assist in collecting payments. ??Responsibilities:

Review and research return mail and process borrower?s address change requestsProvide prompt and effective customer service via phone and email to internal and external customersEstablish ACH setups/changes and address changes on the current servicing systemResearch loan history transactions on current and prior cold storage databasesOther miscellaneous duties as assignedQualifications:
High school diploma or equivalent required ? 2+ years of college preferred1-3 years? successful customer service and relationship building experience required1-3 years? experience in loan servicing or similar financial/banking experience preferredEffective business communication skills (both oral and written)Ability to effectively interact with individuals in all areas of the bankExcellent customer service skillsAbility to work under pressure and meet deadlinesBasic mathematical skills and basic accounting principalsExcellent computer skills ? familiarity with MS Office productsExcellent organizational skillsAbility to work independently as well as part of a team and focus on results?

Keywords: North American Savings Bank, Kansas City , Loan Customer Service Representative (Bilingual), Hospitality & Tourism , Kansas City, Kansas

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