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Customer Service Coordinator- Kansas City, MO

Company: USPack Services LLC
Location: Kansas City
Posted on: April 18, 2019

Job Description:

Description: This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible to contract and utilize Independent Contractors as courier drivers transporting products from our clients location(s) to designated locations in predetermined time definite route(s). This is an entry level position. Individual tasks shall include but not be limited to the following: Duties and Responsibilities: Monitor to ensure all routes are covered, driver check in is complete and communicated to the customer, and routes run on time. Monitor and communicates route changes to Dispatch department and drivers. Monitor dispatch board to ensure customer delivery times are being met. Communicate any delays and/or problems to the customer and Dispatch department. Inspect vehicles to ensure customer specifications are met. Work directly with drivers to resolve any problems on the road. When necessary will reroute or run routes to ensure on time execution. Monitor driver compliance with all customer regulations. Assist with contracting of additional drivers. Complete daily service reports as required by the customer. Create and process administrative reports and paperwork as directed. Perform other duties as assigned.Knowledge/Skills/Abilities: Basic MS Office Programs (Outlook, Excel, and Word) experience required. Proactive and resourceful. Ability to work effectively in a fast paced environment. Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven. Must maintain valid drivers license and clean, functional vehicle. Ability to develop and maintain meaningful business relationships with customers. Ability to lift up to 50 pounds on occasion. Ability to work overtime as necessary.PM19. Requirements: Experience/Education: High School diploma or equivalent.

Keywords: USPack Services LLC, Kansas City , Customer Service Coordinator- Kansas City, MO, Hospitality & Tourism , Kansas City, Kansas

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