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Claims Specialist

Company: H&R BLOCK
Location: Kansas City
Posted on: January 14, 2019

Job Description:

JOB SUMMARY Review client claims for accuracy and required documentation. Process claims for payment or additional research. Serve as liaison with field associates and management regarding client claims, associated software applications and processes. JOB DUTIES Assist clients using multiple communication methods, such as phone, e-mail, mail and instant messaging. Process assigned and owned claims for payment or additional research. Monitor pending claims for needed information and coordinate with field associates and management to ensure claims are processed within the department service level agreement. Perform detailed review of claim information and notes to ensure consistency and uniformity with company policies. Exercise independent decision making in processing refund & Penalty & Interest claims. Support field associates & management by serving as a liaison between them and other business units. Actively provide support and feedback regarding department policies, processes & guidelines. Other duties as assigned. JOB REQUIREMENTS Education Completion of a high school diploma or equivalent Experience Ability to work independently. Analytical and detail oriented. Ability to do repetitive tasks and remain focused. Excellent verbal and written communication skills. Ability to communicate clearly, calmly & confidently on the telephone and email. Ability to use effective customer service techniques with clients who may be aggressive or under stress. Intermediate experience with Windows operating systems with ability to multi-task in multiple Windows applications. Basic experience with Microsoft Windows Office applications - specifically Outlook, Word, & Excel. Basic experience with Microsoft SharePoint. Basic experience with Internet Explorer PREFERRED QUALIFICATIONS Experience One year experience within H&R Block. One year experience in a high stress customer service position. One-two years experience in an office environment.

Keywords: H&R BLOCK, Kansas City , Claims Specialist, Hospitality & Tourism , Kansas City, Kansas

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