Operations Manager
Company: Papa Johns
Location: Overland Park
Posted on: January 12, 2026
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Job Description:
This role has primary responsibility for shift management,
hiring/firing, onboarding, training, development, corrective
action, and managing performance of restaurant team members and
delivery drivers. Restaurant team members and delivery drivers
directly report to this position. This position is assigned to high
volume and/or high complexity restaurants and reports to the
restaurant General Manager. Duties and Responsibilities: ? Provide
quality products to our customers by building a system of quality
with team members, which ensures each delivered product meets Papa
John’s standards and accurately reflects the customer’s order.
Communicate, train, and promote quality standards to team members
by utilizing all available tools including Operations Manual and
Team Member Handbook. ? Ensure food safety certifications are up to
date for all team members and manage Company’s assets by ensuring
restaurant is clean and meets safety and security standards at all
times. ? Supervise work activities of all non-exempt restaurant
team members, including shift leaders, in-store team members and
delivery drivers during assigned work schedule. ? In absence of
General Manager, responsible for all functions of a Papa John’s
restaurant to ensure high quality products and customer service.
Actively recruit customer focused team members, maintain adequate
staffing levels according to projected sales, properly orient and
train team members to exceed customer expectations, ensure shift
compliance with uniform and appearance standards, and communicate
performance expectations to direct reports. Document performance
issues and take appropriate disciplinary action, up to and
including termination. Effectively coach and develop team members;
and support an atmosphere of teamwork, energy and fun. ? Contribute
to the achievement of sales goals by providing prompt and friendly
customer service through team member training on products and sales
execution. ? Contribute to and execute plans to resolve unfavorable
trends and enhance profits of restaurant. Execute shift level
financial controls and cash management responsibilities.
Keywords: Papa Johns, Kansas City , Operations Manager, Hospitality & Tourism , Overland Park, Kansas
