Housekeeping Supervisor
Company: Disability Solutions
Location: Kansas City
Posted on: September 28, 2024
Job Description:
Loews Hotels & Co has ventured into Kansas City, MO with the new
Loews Kansas City Hotel. The 800-room hotel features 60,000 square
feet of meeting & function space, with a sky bridge connecting to
the 800,000 square foot Kansas City Convention Center. The hotel
marks the first hotel catering to groups & meetings to open in more
than 20 years in Kansas City. Two signature restaurants, a Grab &
Go bakery and a rooftop lounge will round out this all glass, 24
story hotel, which stands out on the city's skyline. Loews Kansas
City is located at the cornerstone of an already vibrant and
continuously growing downtown Kansas City.Provide guests with
service that anticipates their needs. Guest requests that can not
be personally performed by the supervisor are immediately referred
to the manager or director.Job Specific
- Ensures hotel security through key control
- In charge of safety and proper use and storage of hazardous
chemicals
- Advises manager of rooms requiring repairs
- Writes work orders for guest room repairs
- Inspects guest rooms to ensure housekeeping standards are
achieved
- Trains housekeeping employees in professional knowledge and
skills according to the departmental standards
- Housekeeper's Course Outline, Standards and Procedures
- Makes sure VIP rooms are provided with appropriate extra
amenities and services
- Able to perform all duties and responsibilities of
housepersons, room attendants and public spaces attendants
- Ensures that employees are committed to all Standards and
Procedures and the hotel's mission statement
- Communicates constantly with dispatcher to ensure that room
status is updated and that priority requests are satisfied as soon
as possible
- Solves any problems in their assigned area (i.e. valuables left
unsecured in guest room; DND lights all day long; etc.)
- Provides employees an outstanding model of professional
conduct, high morale and guest service
- Demonstrates excellent Guest Relations skills
- Performs additional duties and responsibilities as
requested
- Ensures that employees turn in lost and found
- Reports any accident that occurs to manager
- Notifies immediate supervisors promptly and fully of all
problems or unusual matters of significance
- Ensures aggressive cleaning of vacant dirty rooms during tight
turns; punches vacant ready rooms, and provides any other
assistance as needed on guest floors.
- Inspects and evaluates physical condition of the hotel daily
for cleanliness and necessary repairs
- Ensures removal of Room Service trays from hallways and
placement in appropriate location in service landings
- Greets and interacts with guests in an outstandingly friendly
and professional manner
- Possesses full knowledge of the specific duties,
responsibilities, and skills of each member of the Housekeeping
department, and performs in any capacity as needed
- Encourages a positive attitude among employees and treats
guests and fellow employees with courtesy and respect
- Provides training for employees regarding department policies
and procedures, operation of equipment, and daily tasks
- Coaches, counsels, retrains personnel as needed in order to
ensure acceptable performance
- Coordinates the repair of Housekeeping equipment such as
vacuums, buffers, carts, and furniture
- Counsels employees regarding both positive and negative aspects
of their performance
- Ensures that lost and found items are turned into
SecurityGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Complies with hotel uniform and grooming standards
- Is polite, friendly, and helpful to the guests, management, and
fellow team members
- Attends all appropriate hotel meetings and training
sessions
- Maintains cleanliness and excellent condition of equipment, and
work area
- Executes emergency procedures in accordance with hotel
standards
- Complies with safety regulations and procedures
- Complies with hotel policies and rules
- Recycles whenever possible
- Remains current with hotel information and
changesQualifications
- Previous Housekeeping experience required
- Must have good English skills (read, write and speak)
- High school diploma preferred
- Must be able to give direction to Housekeepers
- Must be able to handle multiple tasks and be able to make
appropriate decisions in difficult situations
- Requires extensive standing, walking, lifting and bending
- Able to push, stand, stoop, bend, and lift items weighing up to
25 pounds repetitively during entire shift
- Able to work a flexible schedule, including weekends and
holidays
- Must be customer-service orientated and have excellent
hospitality skillsPhysical DemandsIt is required by this position
that one will be:
- On their feet over 2/3 of the time
- Walking over 2/3 of the time
- Reach with hands and arms under 1/3 of the time
- Using hands to handle, feel or point over 2/3 of the time
- Stooping, kneeling, crouching, crawling under 1/3 of the
time
- Using their listening and communication skills over 2/3 of the
time.There are special vision requirements that we ask for and they
are:
- Close vision (clear vision at 20 inches or less)
- Distance vision (clear vision at 20 feet or more)
- Ability to adjust focus (ability to adjust the eye to bring an
object into sharp focus)
Keywords: Disability Solutions, Kansas City , Housekeeping Supervisor, Hospitality & Tourism , Kansas City, Kansas
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