Customer Service Specialist
Company: Nebraska Furniture Mart
Location: Kansas City
Posted on: May 26, 2023
Job Description:
At Nebraska Furniture Mart (NFM), we've been hiring friends
since 1937-people who share our passion for helping customers feel
right at home. If you share our vision, we invite you to be one of
us! People love working here! Named one of Furniture Today's Best
places to work, and here a few reasons why: A FUN, stable work
environment, with no layoffs in our history. A safe place to work
and shop, development opportunities leading you to the career of
your dreamsand a culture that encourages volunteering and serving
our communities.
Job Description: Your Piece of the Puzzle
Do you like helping others? Nebraska Furniture Mart is looking for
a Customer Service Specialist to assist our customers and resolve
pre and post-delivery customer inquiries. If you have a knack for
creative problem solving and providing timely customer
satisfaction, this is the job for you!
Job Duties: A Day in the Life
Assist:Provide world-class customer service
- Resolve situations for customers in a prompt, accurate, and
friendly manner.
- Create positive experiences and build relationships to enhance
customer loyalty.
- Follow up with customer concerns, issues, needs in a timely
manner.
- Model the HEAT method: Hear them out, Empathize, Apologize, and
Take-Action. Evaluate:Listen to the needs of the customer to
determine what service is necessary to meet or exceed expectations.
- Research and review customer accounts.
- Check status of merchandise and recommend service options based
on their needs and expectations while maintaining NFM policies and
parameters. Process: Process returns, exchanges, refunds,
cancelations, credit memos, adjustments, and service claims
accurately and in a timely manner.
- Be Your Best & Represent NFM at the Highest Level:
- Expect to be a kind, helpful, and courteous Team Player
- Responsible for maintaining a clean and organized
workstation
- Complete training and be eager to continue to learn new things
Your work will directly impact our ability to help people create a
lifestyle they love, for the people they love-because that's what
we love.
Qualifications: Can You Check These Boxes?
- High School Diploma or GED preferred
- 1-3 years of customer service experience a plus
- Knowledge of Microsoft office applications
- English/Spanish bilingual speakers preferred
- Ability to work a minimum of one weekend shift, evenings,
and/or early morning hours based on business needs
- Pre-employment screening includes, but isn't limited to,
criminal background check Benefits: What's in It for You?
As a full-time member of our NFM Family, you will enjoy:
- Same day pay - access to your earned pay on-demand, when you
need it the most
- Competitive pay - generous annual increases up to 7%
- Inclusive culture - Because everyone who works or shops at NFM
should feel right at home
- Health, dental, vision, life Insurance, short and long term
disability
- Paid holidays (upon hire) and paid time off (after 90
days)
- Staff discount on merchandise (Collectively, NFM staff have
saved almost $2 million on purchases in the last 12 months)
- Virtual and in-person career development opportunities at all
levels
- Paid community volunteer opportunities
- Tuition Reimbursement
- You'll start saving for your retirement immediately in NFM's
401(k) and you're eligible for company match after one year. NFM's
401(k) also offers Berkshire Stock as an investment option Nebraska
Furniture Mart is an Equal Opportunity Employer
Other details
- Job Family Customer Service
- Job Function Non-Manager
- Pay Type Hourly
Apply Now
Keywords: Nebraska Furniture Mart, Kansas City , Customer Service Specialist, Hospitality & Tourism , Kansas City, Kansas
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