Customer Service Representative
Company: Enterprise Holdings
Location: Kansas City
Posted on: May 25, 2023
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Job Description:
Overview
Enterprise Holdings is seeking a responsible, dedicated person to
join our team as a full time Customer Experience Representative.
This position offers a targeted compensation of $40000 - $42000 per
year including bonuses and is located at our Kansas City, MO
airport, MCI Facility - 648 N. Madrid, Kansas City, MO 64153
We offer:
Paid time off
Employee discount
Retirement savings plan including 401k with matching profit
sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
The Customer Experience Representative (CXR) provides superior,
friendly, and efficient transactions and offering company approved
services and products to provide a positive experience for all
customers. This position also facilitates the rental process
through verification and documentation of all necessary driver
information to provide for an efficient and timely rental and
return experience.
Enterprise Holdings operates the National, Enterprise, and Alamo
car rental brands and has frequently been named one of the top
places to work. Enterprise Holdings is the largest and fastest
growing privately owned automotive rental and leasing company in
the North America.
As you are considering a position with Enterprise Holdings, we
invite you to learn more about our business. Today - and every day
- the safety and wellbeing of employees, customers and the
communities we serve is our top priority.
Current shifts available:
Friday - Tuesday, 4pm - 1am
Monday - Friday, 3pm - 12am
Responsibilities
Meet and greet customers in a professional, friendly, and timely
manner
Provide superior, efficient customer service by understanding and
communicating rental terms and conditions, vehicle features and
other services which includes offering optional protection
products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps,
local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general
questions, provide information and resolution for customers, other
branches, and other vendors
Place outgoing calls for callback management, and miscellaneous
calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required
vehicle maintenance
Continuously build knowledge and skills, pursue on the job training
and development opportunities and any company sponsored classroom
training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales
experience in retail, guest services, or administrative support
Must have a current and valid driver's license with no more than
two moving violations and/or at-fault accidents on driving record
within the past 3 years
No drug or alcohol related convictions on driving record within the
past 3 years (DUI/DWI).
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now
or in the future.
Must be able to work a 40 hour work week which includes
weekends.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and
National Car Rental seeks and values people of all backgrounds
because every employee, customer and business partner is important.
Enterprise Holdings is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, national origin,
sexual orientation, gender identity or protected veteran status and
will not be discriminated against on the basis of disability.
Keywords: Enterprise Holdings, Kansas City , Customer Service Representative, Hospitality & Tourism , Kansas City, Kansas
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