Customer Service Representative

Company: Enterprise Holdings
Location: Kansas City
Posted on: May 25, 2023

Job Description:

Overview
Enterprise Holdings is seeking a responsible, dedicated person to join our team as a full time Customer Experience Representative. This position offers a targeted compensation of $40000 - $42000 per year including bonuses and is located at our Kansas City, MO airport, MCI Facility - 648 N. Madrid, Kansas City, MO 64153
We offer:

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  Paid time off
  
  
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  Employee discount
  
  
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  Retirement savings plan including 401k with matching profit sharing
  
  
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  Health Insurance
  
  
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  Life Insurance
  
  
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  Dental Insurance
  
  
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  Vision Insurance
  
  
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  Training and development
  
  
  The Customer Experience Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
  Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
  As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority.
  Current shifts available:
  Friday - Tuesday, 4pm - 1am
  Monday - Friday, 3pm - 12am
  Responsibilities
  
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    Meet and greet customers in a professional, friendly, and timely manner
    
    
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    Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
    
    
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    Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
    
    
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    Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
    
    
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    Place outgoing calls for callback management, and miscellaneous calls as assigned
    
    
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    Assist to assess condition of rental upon return
    
    
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    Notify Management of any known customer problems
    
    
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    Notify Management of any known vehicle problems and any required vehicle maintenance
    
    
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    Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
    
    
    Equal Opportunity Employer/Disability/Veterans
    Qualifications
    
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      Must be at least 18 years old
      
      
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      High School Diploma or G.E.D. required
      
      
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      Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
      
      
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      Must have a current and valid driver's license with no more than two moving violations and/or at-fault accidents on driving record within the past 3 years
      
      
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      No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).
      
      
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      Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
      
      
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      Must be able to work a 40 hour work week which includes weekends.
      
      
      Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: Enterprise Holdings, Kansas City , Customer Service Representative, Hospitality & Tourism , Kansas City, Kansas