Customer Service Specialist

Company: Chris Castanza Insurance Agency
Location: Kansas City
Posted on: November 25, 2022

Job Description:

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!

Responsibilities:

Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
Make accurate modifications to consumer policies depending on the information supplied
Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
Confirm client insurance coverage and provide evidence of insurance papers to policyholders
Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions


Qualifications:

Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
You must have previous customer service experience for this position
Must have high school diploma or GED equivalent
A general understanding of insurance policies and schedules is preferred
Excellent active listening, interpersonal, and communication skills

--- Able to pivot quickly
--- Solutions-oriented
--- Humble and coachable attitude
--- High school diploma, G.E.D., or equivalent
--- Must be able to pass a background check
--- Get Insurance License, and once licensed, sell your appointments

About Company:
At the Castanza Insurance Agency, we are looking for top talent! Join one of the top insurance agencies in the country!

Our hiring process is very thorough. Finalists are asked to arrange reference calls with former managers.

The benefits to high performers are endless!

Chris Castanza leads one of the fastest-growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice. His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation. His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing talent within teams, and creating frameworks for perpetual success.



Find his book on Amazon: 'The Great Game of Insurance.'

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