Customer Service Specialist
Company: Chris Castanza Insurance Agency
Location: Kansas City
Posted on: November 25, 2022
Are you a customer service professional looking for a great
opportunity in insurance? You might be a perfect fit for our open
insurance customer service representative role. You'll be in charge
of giving current policyholders excellent customer service by
resolving billing issues, amending policies, and making policy
suggestions. Additional tasks include generating policy quotes and
providing coverage advice for new and potential customers. Our
ideal candidate has previous customer service experience and has
excellent rapport with clients. If this sounds like you, please
start your application today!
Contact clients for concerns or complaints, provide appropriate
solutions, and monitor the situation to make sure the issue is
Make accurate modifications to consumer policies depending on the
Remain up to date on new marketing initiatives to accurately
address insurance-related questions using all available tools
Confirm client insurance coverage and provide evidence of insurance
papers to policyholders
Respond to incoming calls concerning policy and insurance coverage
concerns, as well as customer complaints and general questions
Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and
customer database systems
You must have previous customer service experience for this
Must have high school diploma or GED equivalent
A general understanding of insurance policies and schedules is
Excellent active listening, interpersonal, and communication
--- Able to pivot quickly
--- Humble and coachable attitude
--- High school diploma, G.E.D., or equivalent
--- Must be able to pass a background check
--- Get Insurance License, and once licensed, sell your
At the Castanza Insurance Agency, we are looking for top talent!
Join one of the top insurance agencies in the country!
Our hiring process is very thorough. Finalists are asked to arrange
reference calls with former managers.
The benefits to high performers are endless!
Chris Castanza leads one of the fastest-growing insurance agencies
in the country. He was nominated for Personal Lines Agent of the
Year twice. His agency is well known for its team approach to
business. Chris is a highly sought-after speaker and trainer on
accelerating growth in agencies across the nation. His practical
and motivational style balances education with enlightening
stories. Chris has coached teams and small businesses across the
country with a focus on elevating the vision of the organization,
developing talent within teams, and creating frameworks for
Find his book on Amazon: 'The Great Game of Insurance.'
Keywords: Chris Castanza Insurance Agency, Kansas City , Customer Service Specialist, Hospitality & Tourism , Kansas City, Kansas
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