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Customer Service II

Company: TalentBurst, Inc.
Location: Kansas City
Posted on: September 24, 2022

Job Description:

Job Title: Customer Service II (Data Entry operator)Job Location: Kansas City, Missouri (MO),Onsite Site / Hybrid role - This is an onsite role but will work from home a couple times per month for disaster recovery planning.Job Duration: 3+ months contract initially (with Temp to perm and potential to extend, depending on performance and business needs)Job Requirements:Is COVID vaccination required? : Yes, Fully VaccinatedShift timings: 8 AM to 5 PM, Monday - Friday and Hours over 40 will be paid at Time and a Half.Must Requirements:

  • Data entry experience,
  • MS Office (excel, outlook and word) experience. Job Responsibilities:
    • Perform data entry of drug screen document information in a timely and accurate manner.
    • Place outbound calls to clinic providers as needed to request additional information and/or secure corrective memorandums.
    • Respond via email to internal inquiries.
    • Handle escalation requests for document entry.
    • Takes inbound or places outbound calls to provide information to customers.
    • Utilizes a database to retrieve customer or company information.
    • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
    • Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
    • Can organize and handle calls with speed and accuracy.
    • Can work with complex computer applications and resource materials.
    • Can use multiple operating environments (Windows, DOS, Mainframe). Education:
      • High School or equivalent

Keywords: TalentBurst, Inc., Kansas City , Customer Service II, Hospitality & Tourism , Kansas City, Kansas

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