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Parts & Service Customer Support Representative

Company: Clarke Power Services, Inc.
Location: Kansas City
Posted on: November 22, 2021

Job Description:

Parts & Service Customer Support RepresentativeHiring Bonus!Do you have experience working with diesel engines, parts and service? Do you have excellent customer service skills and enjoy working as part of a team? We would like to talk with you! Our Team is currently looking for a Parts & Service Customer Support Representative to keep up our level of commitment to customer service. In these roles, rep Interprets customer needs on telephone or in Customer Support Center to fulfill the parts and service needs of the customer.What are the Duties?ESSENTIAL DUTIES

  • Retail focus - Customer Relationship
  • Solicit sale of new or additional parts or services.
  • Utilizes computer system for entering and updating customer orders, maintaining accurate inventory, and closing invoices to customer.
  • Strong data entry skills are a must.
  • Communicating with customer in person, over the phone and using electronic (web-based) tools.
  • Handle /resolve inventory issues at the location
  • While performing the duties of this job the employee is required to write an accurate, descriptive and clear repair order for work to be performed.
  • Ability to effectively work in a team environment.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED)Related experience with parts and service A technical background with engines will be helpful.Perkins engines experience a PLUSPHYSICAL and SAFETY REQUIREMENTS
    • While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs.
    • Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.
    • The employee is occasionally required to safely operate warehouse equipment including 2-wheel and 4-wheel carts, forklift truck, etc.Why should you apply?Clarke Power is headquartered in Cincinnati and has branches across the country! Clarke is 55+ years strong and growing. We provide training, highly competitive salary, Hiring Bonus, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:
      • Health Insurance (medical, dental, vision)
      • Healthcare Savings Account Option
      • Paid Holidays & Vacation
      • Life insurance
      • A great 401K plan
      • Benefits start the first day of the month following your start date!
      • We promote a clean & safe environment in a friendly and professional team atmosphere
      • You Belong with Clarke! EEO Employer-M/F/Vets/Disabled and other protected categories.

Keywords: Clarke Power Services, Inc., Kansas City , Parts & Service Customer Support Representative, Hospitality & Tourism , Kansas City, Kansas

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