Guest Services Associate

Company: Earth Fare
Location: Kansas City
Posted on: November 22, 2021

Job Description:

Job DetailsJob LocationBest Western Premier - Kansas City, MOPosition TypeFull TimeJob CategoryHospitality - HotelBest Western Premier Kansas city Spots ComplexSummary:The front desk agent is responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and revenue.Essential Duties and Responsibilities:Greet guests immediately with a friendly and sincere welcome.Deliver an exceptional guest service experience.Register guest into hotel in a prompt and courteous manner using up selling techniques and Crowne Plaza Marketing programs to maximize room rates.Prepare for all group check ins and outs, VIP arrivals and any special assignments as given.Pre-register block reservations following hotel rate structures, discounts and sell strategies.Be familiar with all events, functions and groups as well as the hotel brand, product and surrounding area.Book guest reservations using knowledge of occupancy, arrival and departure information.Follow all cash handling procedures.Protect the privacy of guest.Requirements:Hotel Front Desk experience a plus.Ability to work flexible shifts including evenings, holidays and weekends.Excellent communication skills: Ability to communicate effectively with guests and associates.Computer literate, OPERA system knowledge a plusHigh School graduate or GED equivalent

Keywords: Earth Fare, Kansas City , Guest Services Associate, Hospitality & Tourism , Kansas City, Kansas