Customer Service Representative II
Company: Insight Global
Location: Kansas City
Posted on: April 9, 2021
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Job Description:
Insight Global is seeking a Customer Service Representative II
in the Kansas City, Missouri area. The representative will
specialize in investigating and identifying fraudulent transactions
in wireless orders for a telecommunications company. Common
fraudulent transactions include account takeover, identity theft
and usage fraud. As a fraud-focused representative, candidates will
be tasked with mitigating fraud by utilizing current operational
processes and recommending new processes as needed. Candidates will
support the development, analysis and testing of new fraud
strategies, partnering with business unit subject matter experts,
as well as operations partners, to create new approaches and
improve risk mitigation performance. They will work in a
collaborative team setting and will be expected to communicate with
team members regularly to improve productivity and analysis. In
addition to above, the position may also require the candidate
contact customers/victims and work with other teams to co-ordinate
actions on the fraud investigation. This includes maintaining
accurate and complete documentation of all information necessary
for the investigation. Strong skills in the Microsoft Office suite
as well as a high sense of professionalism are required. The Fraud
Specialist will be taking in 40-50 calls per day post-training, and
will start their career in the Subscription/Identity group. Minimum
Requirements- 1+ years' experience in a customer service or call
center environment where they answer high-volume inbound calls (20+
per day) - Detail-oriented, self-motivated, proactive and
results-driven- A team-player mentality (will be working in a
collaborative group setting- Open to working nights and weekends
(shift is 11AM-8PM Tuesday-Saturday or Sunday-Thursday) - Technical
Aptitude (will be working in a Windows environment with 2-3
computer screens) - High school diploma or general education degree
(GED) Desired Skills- Bachelor's Degree- Bilingual: Spanish
speaking (fluent or native)- Experience investigating and
mitigating fraud - Experience providing support to analyst teams
through data extractions and manipulation for recurring and ad hoc
reporting
Keywords: Insight Global, Kansas City , Customer Service Representative II, Hospitality & Tourism , Kansas City, Kansas
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