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Sr Infrastructure Engineer

Company: H&R Block
Location: Kansas City
Posted on: May 25, 2020

Job Description:

What you'll do... JOB SUMMARY The Senior Windows Cloud Engineer participates in developing an Enterprise approach to system specification, engineering, operational, administrative, capacity management, maintenance and support services for the H&R Block information technology server infrastructure both in cloud and on premise. The Sr. Infrastructure Engineer scope of control will include one the following:

  • MS Windows server operating systems
  • Vulnerability and patch management using MS SCCM
  • Azure Cloud The position will be responsible for supporting and engaging in activities in the areas of technical support escalation, internal resource application, operational logistics, incident and problem resolution services resulting in deployments with optimal Mean Time to Restore (MTTR) and Mean Time Between Failure (MTBF) characteristics within the above scope. JOB DUTIES
    • 5 plus years Microsoft Server support
    • Supporting infrastructure within Microsoft Azure.
    • Maintaining f 'golden image' and cloud container management
    • Information technology implementation and management methodologies.
    • Eight years experience in a position requiring IT technical problem solving skills.
    • In-depth understanding of inter-operational relationships of various infrastructure components of an IT infrastructure including but not limited to server systems, storage technology, cloud components, information security and operational knowledge of application tools.
    • Strong analytical ability, including network and network systems design, capacity planning, operations methodology, and error detection and resolution techniques.
    • Ability to manage rapidly shifting priorities and workloads.
    • Strong oral, written and interpersonal communication skills and customer service skills.
    • Working knowledge of enterprise management/monitoring applications such as SCOM and Azure Monitor Manager).
    • Experience with documentation . JOB REQUIREMENTS
      • 8 plus years Microsoft Server support
      • 2 plus years of Azure support
      • 2 plus years of working on enterprise vulnerability management in researching, planning and remediating risk based plans.
      • Strong self-management skills including, organization, time management and prioritization
      • Practical experience with process documentation tools and methods
      • Proven application of quality assurance techniques and protocols
      • Prior experience with technology implementation and management methodologies
      • Bachelor's degree in Computer Science or equivalent through a combination of education and work experience.
      • Six years experience in a position requiring IT technical problem solving skills.
      • Functional understanding of interoperational relationships of various infrastructure components of an IT infrastructure including but not limited to server systems, storage technology, network technology, information security and operational knowledge of application tools.
      • Strong analytical ability, including network and network systems design, capacity planning, operations methodology, and error detection and resolution techniques.
      • Ability to prioritize rapidly shifting priorities and workloads.
      • Strong oral, written and interpersonal communication skills and customer service skills.
      • Practical understanding of IT process application
      • Customer interface skills including problem solving, conflict resolution and team building. About H&R Block... We're here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company one that defined an industry and is now leading its transformation. What you'll bring to the team... Education:
        • Bachelor's degree in a related field or the equivalent through a combination of education and related work experience. Work Experience:
          • 5 years Minimum related work experience
          • 2 years of cloud support experience
          • 2 years of researching, planning and remediating enterprise vulnerability management

Keywords: H&R Block, Kansas City , Sr Infrastructure Engineer, Hospitality & Tourism , Kansas City, Kansas

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