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Onsite Support Technician - Truman Medical Center

Company: Cerner
Location: Kansas City
Posted on: August 17, 2019

Job Description:

Job Description

As an Onsite Support Technician you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a member on this team you will also install, configure, and update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds and changes (MAC work) for end users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Qualifications

Basic Qualifications


  • Associate's degree in General Studies or related field, or equivalent relevant work experience


    Preferred Qualifications


    • Bachelor's degree in General Studies or related field
    • At least 1 year of operating systems support work experience
    • At least 1 year of office support, call center or phone support work experience
    • CompTia A+ Certification and / or Microsoft Certifications
    • ITIL certification
    • Experience with Allscripts


      Expectations


      • Must live in or be willing to relocate to the Kansas City area
      • Able to participate in on-call rotation
      • Willing to work additional or irregular hours as needed and allowed by local regulations
      • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
      • Perform other responsibilities as assigned

        Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

        Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

        EEO is the Law (English)

        E-Verify Participation (English)

        Right to Work (English)

        EEO is the Law (Spanish)

        E-Verify Participation (Spanish)

        Right to Work (Spanish)

Keywords: Cerner, Kansas City , Onsite Support Technician - Truman Medical Center, Healthcare , Kansas City, Kansas

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