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Clinical Technology Liaison

Company: The University of Kansas Health System
Location: Kansas City
Posted on: January 26, 2023

Job Description:

Kansas City, KS
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
Position Title

Clinical Technology Liaison

CDU-Children's Dev

COVID-19 and flu vaccines are required for all health system employees. -Learn more.

Position Summary / Career Interest:
Informatics is a capability that promotes the patient-centered value of technology through design, development, adoption and application of technology-based innovations to align to and support clinical/business operations goals and organizational targets. This role reports to Clinical Informatics and is a function within informatics focused on direct user support, responsible for providing exceptional customer service and support to multiple healthcare constituents as a primary point of contact for all technology and integrated technology needs used to deliver care to patients. Encourages, supports and practices the mission, vision and values of the organization.

The goal of the Clinical Technology Liaison is to promote adoption and maximize the safe and efficient use of technology. This is accomplished through three primary functions; direct user support, (responding to and proactive assessment of) training needs, customization support of technology tailored to user needs and connecting users to the right technology support teams for problem resolution.

Responds as first point of contact for non-emergent initial and ongoing user requests for assistance to assure care delivery and business continuity.
Connects to appropriate support teams to resolve issues or needs, provides regular updates to user on problem resolution and collaborates with other technology teams to align efforts and technology improvement initiatives.
Partners with department operational leader to establish super users and local knowledge base for user support.
Provides on-boarding training support for new hires and at regular intervals until competency validation (in collaboration with preceptor for non-providers).
Provides ongoing training support and personalization efforts for users with upgrades and changes to technology.
Provides proactive rounding and ongoing assessments of users' ability to efficiency use technology and promotion of key communications related to technology changes and optimizations.
Understands the users' area of practice, tailor personalization and align support to maximize the technology value.
Provides formal sessions to continuously reinforce technology adoption.
Evaluates user adoption success metrics and develops plans to improve.
Promotes key technology messages and functionality to drive optimal outcomes. -



High School Diploma
Associates Degree or Health Care Certification
BLS Certification
Minimum of three (3) years experience in relevant clinical setting or in customer service related to technology support.
Demonstrates knowledge of computers and desktop software
EPIC Credentialing within 6 months of orientation completion; as designated by role requirements.


Bachelor's Degree
Epic Proficiency/Certification

Time Type:
Full time

Job Requisition ID:

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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Take your place among the best in health care as part of our elite team at The University of Kansas Health System, the region's premier academic medical center. We invite you to join us as we lead the way, setting new standards for advanced and compassionate patient care.
The University of Kansas Health System in Kansas City, Kansas is a world-class academic medical center and destination for complex care and diagnosis. We offer more options for patients with serious conditions because of our expertise and leadership in medical research and education. Our physicians are researchers and educators expanding the boundaries of medical knowledge. Their major breakthroughs lead to the life-changing treatments and technologies of the future.
When you need the most advanced care, you'll find our hospital is recognized by -U.S. News & World Report -as a healthcare leader. - Once again, The University of Kansas Hospital was nationally ranked as the best hospital in Kansas City and in Kansas. No other hospital has ever held these honors. We also ranked among the nation's best in 8 specialties, the most of any hospital in the region.
The best place for cancer treatment is the best place for oncology nurses. The University of Kansas Cancer Center is the region's only NCI-designated Cancer Center and one of only 71 in the nation. NCI designation means our patients have greater access to clinical trials using the newest drugs and therapies closer to home. We treat the most complex cases with the most advanced approaches. We offer the hope we may one day cure cancer.
The University of Kansas Hospital is the first hospital in Kansas to attain the highly coveted Magnet designation from the American Nurses Credentialing Center (ANCC). Our Department of Nursing began working toward this goal in 2002 and received the designation on December 20, 2006. Less than four percent of all hospitals nationwide have earned this distinction since the ANCC developed the Magnet Recognition Program in 1990. -In 2022, the ANCC announced that the health system's Kansas City Division had received Magnet designation for the fourth consecutive time. -
The American Nurses Credentialing Center (ANCC) announced today that The University of Kansas Health System's Kansas City Division has received Magnet designation for the fourth consecutive time since 2006.

Magnet recognition is the gold standard for nursing excellence and moves the Kansas City Division into an elite group of healthcare organizations.
According to the ANCC:

- 570 hospitals (9%) out of 6,090 nationwide are Magnet-designated facilities.
- Less than 2% of U.S. hospitals (140) have earned designation four times or more.

Keywords: The University of Kansas Health System, Kansas City , Clinical Technology Liaison, Healthcare , Kansas City, Kansas

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