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Specialty Healthcare Implementation Manager

Company: Commerce Bank
Location: Kansas City
Posted on: January 15, 2022

Job Description:

About Working at Commerce
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job
The main purpose of this job is to manage a team of Technical Project Managers, as well as manage all aspects of client delivery for the Specialty Healthcare RemitConnect - solution.
Essential Functions
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

Perform all necessary management functions, including hiring, evaluations, - annual increase allocations and disciplinary action as required

Communicate decisions, priorities and relevant information to team members effectively

Support budget management, planning and expenditure

Meet directly with leadership and internal departments to identify current processes and healthcare billing system workflows to develop recommendations, create efficiencies, and integrate solutions

Manage implementation projects in a matrix environment, through completion, adhering to project management and operating standards, scope, cost, and timeline to achieve success

Analyze client workflows, consult on efficiency gaps/best practices, and provide technical guidance

Develop project plans that support business goals in collaboration with client stakeholders and senior leadership

Complete technical implementation setup tasks and coordinate internal and external team tasks

Proactively manage project scope changes, identify potential risks, issue investigation, contingency plan development, and support

Provide subject matter expertise input on product enhancements based on client feedback

Lead client calls, communication, and end-user training

Perform other duties as assigned

Knowledge, Skills & Abilities Required
Strong knowledge of revenue cycle practice management system(s) backend/technical build

Strong understanding of ANSI X12 file specification formatting, both internally and externally

Strong knowledge of technical file reconciliation (835, 837, XML and flat files)

Strong knowledge of Salesforce

Ability to provide effective, direct feedback to promote impactful performance and efficient processes

Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

Ability to drive results and balance management of organizational risk and meeting goals of the business

Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience
Bachelor's degree in Healthcare, Business Management, Computer Information, Systems, Project Management, or related field or equivalent combination of education and experience required

6+ years of healthcare revenue cycle or project management experience required

3+ years leadership/supervisory experience required

1+ year financial analysis experience in a health-related organization required

Direct experience with industry leading practice management systems required

Healthcare management consulting experience preferred

Proven success in driving operational process improvement and change management for revenue cycle optimization projects within hospitals and/or health systems preferred

Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification preferred

Epic certification(s) preferred

Location: 1000 Walnut St, Kansas City, Missouri 64106
Time Type:
Full time

Keywords: Commerce Bank, Kansas City , Specialty Healthcare Implementation Manager, Healthcare , Kansas City, Kansas

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