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Lead Medical Support Assistant

Company: Veterans Health Administration
Location: Leavenworth
Posted on: April 9, 2021

Job Description:

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Experience/Education: Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education: One year above high school OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable. Grade Determinations: Based on qualifications. One (1) year of experience equivalent to the next lower grade level (GS-06). Experience would include providing administrative coordination of patient care and medical appointments and logistical factors associated with direct patient care, inpatient and outpatient. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.] [Ability to independently] set priorities and organize [ ] work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers]. This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns]. Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: Handbook 5005/117, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD. Physical Requirements: Work is mostly sedentary and requires prolonged sitting and typing; Light lifting (under 15 pounds); Light carrying (under 15 pounds); Reaching above shoulder; Walking (up to half hour); Standing (up to half hour); Kneeling (up to half hour); Repeated bending (up to half hour); Ability to read written material; Depth perception; Hearing (aid permitted).

Keywords: Veterans Health Administration, Kansas City , Lead Medical Support Assistant, Healthcare , Leavenworth, Kansas

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