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Director, Client Insights

Company: SMG
Location: Kansas City
Posted on: June 15, 2019

Job Description:

SMG is looking to add an outgoing, independent, and entrepreneurial Director to our Client Insights team. You'll manage a team that serves our diverse set of clients-delivering actionable insights related to improving the customer experience that clients can use to boost loyalty and revenue. As Director, you'll be responsible for making sure projects are executed smoothly and on-time. You'll get the opportunity to build strong client relationships that help you learn about your clients' business strategy and structure. And you'll use that knowledge to help brands make real changes to their organization.If you have great people skills, love digging into data and developing talent, have a knack for finding solutions, and thrive on delivering mind-blowing results to great clients-this is the role for you. Visit https://www.smg.com/careers/client-insights to learn more about the Client Insights team at SMG.
What you can expect in this role: Relationships: Inspire team-wide accountability to ensure deliverables exceed client expectations; nurture cross-department collaboration; build relationships with executive-level clients; effectively set and manage client expectations; conduct one-on-one client calls to encourage program success. Leadership: Lead and drive vision of a cross-functional team of Account Managers, Research Analysts, and Operations personnel; train and develop new hires and current employees to help broaden skills and advance careers; work on internal initiatives that develop and grow SMG's business. Strategy: Drive creative, long-term client solutions that add value and profitability; learn all aspects of clients' businesses to increase the reach and depth of SMG's products and services; influence research agendas that drive client insights.
What you'll need to succeed:

  • Minimum 8 years' experience managing relationships with C-level clients, managing and developing employees, and delivering solutions-driven presentations
  • Bachelor's degree (master's is even better)
  • Market research and/or consulting experience preferred
  • Intermediate to advanced proficiency in Microsoft Office (Excel + PowerPoint)
  • Excellent presentation skills, with the ability to command the room and influence executives
  • Ability to navigate high-pressure situations and serve as a liaison between client and SMG
  • Strong experience analyzing data and translating numbers into concrete, consultative advice
  • A passion for inspiring the best work in associates and developing teams
  • Demonstrated experience driving business change (internally or in client organizations)
  • Ability to travel 20-30% of the time
  • Experience working with clients in restaurant + retail industries (as vendor or otherwise) is a plus Why SMG:Visit www.smg.com/careers to learn more about SMG and what it's like to work here.

Keywords: SMG, Kansas City , Director, Client Insights, Executive , Kansas City, Kansas

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