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Director of Loan Origination

Company: Zillow
Location: Kansas City
Posted on: May 19, 2019

Job Description:

About the teamIt's never been a more exciting time to join the Mortgages team at Zillow Group. Our team is on the front lines of radically transforming how consumers buy, sell and finance homes. Transforming the consumer mortgage experience is key to our strategy of moving down the funnel and closer to the real estate transaction to create a better consumer experience. Our team is taking "big swings" and growing rapidly.About the roleYou will play a key role in redefining the consumer mortgage experience and help transform how homes are bought, sold and financed. You will build, develop and lead a world-class team of loan originators, establish and personify a culture of excellence and deliver the finest end-to-end customer experience in the industry. This role will build and oversee the West Coast consumer direct sales organization responsible for loan origination in the PST and MST time zones. The ideal candidate will be a seasoned mortgage sales leader with experience growing and developing a consumer direct mortgage sales organization from the ground up. They'll have a passion for operational excellence, exceptional attention to detail, and a proven ability to deliver fast and reliable results in a fast-paced, high-growth environment. The position requires extensive experience evaluating and tuning the mortgage origination and process, and a deep understanding of all loan manufacturing functions and how they impact sales. We are looking for a seasoned team player with tremendous drive, intelligence, and capability who wants to roll up their sleeves and #Ownit.


  • Own, develop, and lead all aspects of sales, sales strategy, and team development for West Coast Direct Sales.
  • Build, lead and inspire a large, disciplined, consumer direct mortgage sales organization that delivers a best-in-class experience for buyers and agents.
  • Drive operational excellence in the day-to-day management of the business, including forecasting, pipeline development, training, hiring, performance management, collaboration, and teamwork.
  • Closely partner with Zillow Offers leadership to develop an integrated mortgage offering that delivers a seamless transaction experience for borrowers.
  • Ensure that the organization is disciplined, efficient, scalable, and has the tools and resources necessary for success.
  • Take ownership over the sales playbook; lead sales readiness and enablement and prioritize training objectives for sales, sales management, and sales support roles.


    • Partner with sales operations to implement sales processes, systems, and strategies that optimize lead conversion, Loan Officer productivity, mortgage attach rate and deliver a best-in-class customer experience
    • Personify Zillow Group's Core Values; foster a culture of teamwork, innovation, and high performance
    • Measure and evaluate the sales team's performance against KPIs while maintaining a strategic perspective on how KPIs should evolve to best serve the business
    • Deliver regular, accurate and timely management information, revenue forecasts, reports and analysis, and ensure clear visibility and open communication
    • Partner with sales operations to set and optimize sales team targets, compensation plans, and KPIs to increase effectiveness and drive growth


      Who you are


      • 10+ years of disciplined sales leadership experience within a successful consumer direct mortgage lender
      • Exceptional sales leader with experience building and leading a high-performing sales organization of 100+ LOs
      • Exhibit sound business judgment, effectively influence others, take ownership and excel in ambiguous/complex situations
      • Great emotional intelligence - able to build relationships across the business and provide strategic support to all department leads
      • Strong written and verbal communication skills, adept at presenting to senior management
      • Deep familiarity with Microsoft Office Suite and expertise in all things Salesforce.com; experience with Velocify, Blend, Tableau, Encompass is a plus
      • Extensive experience with standard mortgage products, including, but not limited to, Conforming and Jumbo fixed and ARM mortgages, VA, FHA, and USDA loans, Home Equity and HELOC loans, Construction loans, and Non-Owner Occupied and Condo lending
      • Meet all qualifications and obtain any licenses necessary to be approved as a branch manager by regulators in all states located in PST or MST time zones
      • Bachelor's Degree or equivalent experience required; MBA or other relevant advanced degree preferred


        Get to know usZillow Home Loans (ZHL) is a rapidly growing national provider of online mortgage lending services, located in Overland Park, KS. Founded in 2000 as Mortgage Lenders of America, we became a Zillow Group company in 2018. We're committed to delivering best-in-class service and local market expertise, with communication and transparency every step of the way.Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

        Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Keywords: Zillow, Kansas City , Director of Loan Origination, Executive , Kansas City, Kansas

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