Senior Program Director, Contact Center Operations (Medicaid)

Company: Maximus Inc.
Location: Topeka
Posted on: March 22, 2026

Job Description:

Description & Requirements Maximus is currently hiring an onsite Senior Program Director who is PMP certified to lead a state Health & Human Services contact center in Kansas. In this role, you will have full ownership of program performance, financial results (P&L), compliance, and overall service delivery. You will serve as the key client facing leader, partnering closely with the state and leading the design, launch, and stabilization of the contact center while supporting a high quality customer experience. If you are an operations leader with experience leading government Medicaid eligibility call center operations, including full life?cycle contact center builds or major expansions, we encourage you to apply This is an onsite position in Topeka, KS, with relocation assistance available. This position is contingent upon contract award. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - Competitive Compensation - Bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renters, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities-Participate in training programs, workshops, and conferences. - Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Job Description Essential Duties and Responsibilities: - Oversee and manage the Projects financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained. - Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations. - Ensure established goals and objectives support the overall project strategies. - Oversee all project administrative operations including budget, financial controls, and human resources. - Plan, develop, and schedule priorities for achieving operational and performance goals. - Review management, productivity, and financial reports and studies to ensure program objectives are met. - Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance. - Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance. - Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels. - Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives. - Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment. - Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development. Minimum Requirements - Bachelors degree in related field required. - 12-15 years of professional experience in a related field required. - Equivalent combination of experience and education considered in lieu of Bachelors degree requirement. - Experience leading multiagency call centers or contact center-as-a-service (CCaaS). - Client relationship management from implementation through maintenance. - Experience with large-scale telephony. - Experience managing Medicaid programs. - Experience implementing innovative technical solutions to solve client needs. - CRM software experience. - Certified Project Management Professional (PMP) - Must live in or near Topeka, KS - Must be willing and able to work onsite Preferred Requirements - Previous consulting experience. - Experience leading a contact center startup from initial design through launch and stabilization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidates education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximuss total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicants salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations. Minimum Salary $ 170,000.00 Maximum Salary $ 190,000.00

Keywords: Maximus Inc., Kansas City , Senior Program Director, Contact Center Operations (Medicaid), Executive , Topeka, Kansas